Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	25 Nov 2013 12:31
	Oh dear the Team need further training to at least read their messages before they reply. I asked about the family tree companies and was getting nowhere. So sent a reply to a message received from the Team on the 8th. Got this reply this morning: "Thanks for your email. I am truly sorry for the length of time it is taking for our technical team to look into this problem. At this stage, I am unable to say how long it is likely to be before we receive a response from our technical team, but please be assured that they are working through all the queries they have as quickly as possible" THIS IS NOT A TECHNICAL PROBLEM !!!!!!!
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	25 Nov 2013 17:23
	A big thank you to Rachel at GR for answering my question about tree printing companies. BUT I was told this would get passed to our Community Manager to answer - who has not been seen on this site for two weeks - obviously having a late holiday. In case anyone is wondering we are not allowed to post the website addy for a well known couple who do a fabulous job for the members of this site which I think is a disgrace.
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: April 2004 Posts: 46,055 Send Message	SylviaInCanada	Report	25 Nov 2013 19:26
	GB that doesn't prevent us from pm'ing though :-D
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	25 Nov 2013 19:58
	Certainly does not and I will continue to do so.
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	27 Nov 2013 13:11
	If members contact the Team about old lookup threads can they be flagged as closed and not deleted as the info on them can be useful Here is another one that obviously is no longer being used by the original poster http://www.genesreunited.co.uk/boards/board/ancestors/thread/866856
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	29 Nov 2013 13:45
	Is our new Community Manager off sick, on holiday, got the sack or just not bothered with this site :-S
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: June 2003 Posts: 539 Send Message	Genes	Report	2 Dec 2013 11:28
Member Since: June 2003 Posts: 539 Send Message	Hello all - We do have a recommended tree printing service, My History, where Genes Reunited customers receive 10% discount on printing services http://www.my-history.co.uk/acatalog/Genes-Reunited-Family-Tree-Printing.html
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	2 Dec 2013 12:03
	May I ask how much this company pays for all of the free advertising on Genes Reunited?
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	2 Dec 2013 12:23
	So still no sign of our Community Manager :-S
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: November 2013 Posts: 240 Send Message	Community Manager	Report	2 Dec 2013 12:29
	Hi GlitterBaby, The previous post was from me.
Member Since: November 2013 Posts: 240 Send Message	Community Manager	Report	2 Dec 2013 12:35
	Hi Margee, MyHistory is a company we have worked with before, and provide an excellent service which is why we are happy to promote them. Regards Shelley
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	2 Dec 2013 12:52
	But there are other companies who provide an excellent service. Why choose to promote this one and not the others? I don't think it's right.
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: November 2013 Posts: 240 Send Message	Community Manager	Report	2 Dec 2013 13:01
	Hi Margee, We are happy for members to use their preferred tree printing service. We spoke to various companies regarding tree printing and felt that MyHistory was a good fit with Genes Reunited, offering a great service and personal touch. Regards Shelley
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	2 Dec 2013 13:02
	Have the other printing company been told about the GR decision to plug this one company over them ?
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: April 2004 Posts: 23,482 Send Message	MargaretM	Report	2 Dec 2013 13:10
	You didn't answer my question, Shelley. Why choose to promote this one and not the others? It would be better not to promote any private company.
	Researching: Great grandmother Dorothy Bean nee Abbott (1858-1908)
Member Since: November 2013 Posts: 240 Send Message	Community Manager	Report	2 Dec 2013 14:40
	Hi Margee, Members had asked about tree printing services, which is why we recommend this service. We spoke to many companies, but MyHistory could offer the best discount for Genes Reunited members. Regards Shelley
Member Since: April 2004 Posts: 46,055 Send Message	SylviaInCanada	Report	2 Dec 2013 19:52
	Specifically .................. Did GR speak to the company run by 2 long-time GR members, who have done sterling work for other members, who have had stalls at WDYTYA for years, but who never promote themselves on here?
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: April 2004 Posts: 46,055 Send Message	SylviaInCanada	Report	2 Dec 2013 19:54
	BTW it was agreed, I thought that the MyHistory would NOT be promoted on the General Boards Are you are breaking the guidelines that we are supposed to abide by?
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.
Member Since: April 2004 Posts: 23,195 Send Message	Joy	Report	2 Dec 2013 20:44
	GR advised me in an email: "We've asked Tony to refrain from promoting his tree printing service on the boards but as My history are our official tree printing partners we will promote his services elsewhere on the site."
Member Since: April 2004 Posts: 46,055 Send Message	SylviaInCanada	Report	2 Dec 2013 21:07
	sooooooooooooo ................ Joy posted:-- GR advised me in an email: "We've asked Tony to refrain from promoting his tree printing service on the boards but as My history are our official tree printing partners we will promote his services elsewhere on the site." --------------- does this mean that only Tony will refrain from promoting his services on the Boards OR that GR will only promote his services "ELSEWHERE ON THE SITE" In my opinion, that message means the latter ............. and that Shelly is wrong in the way she has been promoting his services. This is actually at least the second place where I have seen her promoting Tony's services AND providing the link. The other is on Suggestions Tree http://www.genesreunited.co.uk/boards/board/suggestions/thread/1308917?d=desc Genes Advisor Report 2 Dec 2013 11:55 Hi Barry, We take all suggestions on board. It's great to get feedback from the users, comments are passed on to the tech team. For tree printing, we also work with a partner who offer a 10% discount to Genes Reunited customers: http://www.my-history.co.uk/acatalog/Genes-Reunited-Family-Tree-Printing.html
	Researching: My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

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