Genealogy Chat

No real point in e-mailing customer support

They churn out automated responses, telling us to change our browser

I must have had 20 error messages in the early hours of this morning, either trying to post a reply on a thread or trying to go from one board to another....so do these error messages not show on your system?

I hate using my email and very rarely log into it, so am not inclined to do so if I get an error message at 1am

i also had problems, shortly after midnight.

Error messages were constant for about an hour, then intermittent for the remainder of the night.

I could not open ANY Board ........ the Error message showed immediately I clicked on the title.

So it was not a matter of sitting here for a minute watching the little wheel whirl around before finally getting the Error message ........... which has been declared by some people to be due to an overloading of the GR servers.

Because I could not get in to any Board ............... I have no idea whether I could open threads or post comments.


I do know that I tried 5 times to open 3 different Boards (General Chat, Genealogy Chat, Find Ancestors) and My Threads ................... then I gave up, and went to the South African GR

South African GR worked beautifully, and was very fast, much faster than the UK address has been for weeks. Unfortunately, SA also developed some slight problems with the Error messages after about an hour.


Is it any wonder that I gave up on GR, and went on to do other things on the internet instead of being on here????



As others have said ................... what point is there in contacting Support at midnight????


Yes, it gets the information into the group ............... but they haven't achieved much in all the months and years we have been contacting them about Error messages!

Contacting them after midnight does nothing to help us at that point .................. and after midnight is when overseas members want to use GR, not to be messed around!

Natasha - could the error message also include the email address for support?

So did the Technical Team acknowledge that there was any problem with the site or not ? Strange that quite a few members had the same problems around the same time. We all can not be running the same system !!!!!

I gave up letting the support team know about error messages as all you got was an automated reply telling you to change your browser or delete your cookies. It is never a problem with the site !!!

But once again my question about how many times does an error message have to be logged before it gets investigated has been ignored.

About time the GR Team took some of our complaints seriously especially when it is the helpers on the boards that are raising these issues.

BUT obviously GR have forgotten it is the helpers that make this site what it is and without them you do not have a site.

It's been on and off all evening.

At least 10 error messages logged in the last 30 mins or so. Wonder if they will show up on the system

"The error messages are logged as a graph so any spike will indicate a problem, which is then investigated. "


Well the spike must be off the scale with the number of members having problems over the last few days

BUT still no announcement from the Team to acknowledge any problems on site

There is a thread currently running on General Chat about error messages so it is not just the high posters that are experiencing this problem. Been mentioned on loads of other threads as well.

Error 404 for the past two days. I'm using Firefox. I find that logging out then in again will sometimes, but not always solve the problem.

No apology on here or facebook....is this another case of "we have not had any problems with the site" again?

If the Team read the boards they would find plenty of threads about the problems on this site.

This is the most recent one

http://www.genesreunited.co.uk/boards/board/general_chat/thread/1329153

Can anyone from the GR Team please explain to me why at the bottom right of Home page is something running called audienceTV

Is this anything to do with genealogy?

That's just an advert GB I get something different everytime I click Home

Sky, Late rooms.com...something to do with pedicures and another one I cannot remember in the last 10 minutes

sorry genes I have removed my post as it was my pc that was the problem

NOT genes my apolages

sally w <3

Another question which I know will not get answered but I am going to ask it anyway.

Concerning posts sent for review again.

A post is causing concern among members so member A reports it. The Support Team deem it to be acceptable and reinstate it.

So member B reports it. This time the Support Team agree that it is against the Terms and Condtions and remove it.

My question is why the difference in opinion on the same post ?

Is it all down to who at GR reads the reported post or the reason given by the member?

Our Community Manager still seems to be AWOL

Yes she certainly does but not surprised.

Yes it is very odd that I get a "Do not waste our time" email and you get a "Thank you for bringing it to our attention" email for reporting the same thread.

Will be interesting to see if I get a email for asking someone to delete this duplicate thread......sure it must be against the T&C's somewhere that's why it was rr'd :-D

I live in hope that one day in the not too distant future that someone from GR will be man, or woman, enough to actually take it upon themselves to answer direct questions.


Shame Jax that we both got treated so differently about the same thread. At least between us it got removed.

Jax .... Have to say, those " don't waste our time ". emails - really annoy me ...

Especially, as it is a "stock" email .... referring to the hateful/abuse ...... RR option

even when you are complaining about breaches of Data Protection ....for example ...

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