General Chat

Working now :-)

Not working for me.

I did get a response to my email to support asking what wasn't working, but I don't really see the point of telling them what they already know.

Andy

When I say working I only mean 'My threads' not of course 'adv' search' ! Not tried sending messages yet, that was pulling up the error message and sending the message twice.

It did........then it didn't. :-0

not working for me :-(

My Threads just worked for me :-)


so it seems to be very much hit and miss

Got several error messages on Find My Past tonight whilst trying to search - it must be catching :-S

I've just seen the following message posted on GR's FB page in response to complaints that people have not received replies fro support


Hi xxxx. Apologies for any delay in answering your email. Our Customer Support team are currently working hard to answer customer emails.
Like · Reply · February 8 at 4:18am


:-( :-P

I sometimes wonder what they do all day ... no marketing as no more ads, no more development work as GR ihas become a living internet fossil, just a few dozen e-mails to support, a smattering of RRs to deal with (or not ) ....

on another thread just now someone referred to GR's technical team - how I laughed :-D :-D :-D :-D

email this morning

-------
Further to your e mailer e mail about the threads.

This problem has now been resolved and will work correctly if you would like to try again.

You need to change the 0 to a 1 at the end of the URL address bar on your threads page.

Please accept our apologies for any inconvenience that was caused by this problem.

If you need any further assistance please do let me know.

With kind regards,

-------

Tried 3 times, still cannot get into My Threads ....................


so how do I change the URL??


Plus there is also a thread from others who have received this email, pointing out that it does sometimes work for some people, but the URL has to be changed every time as it reverts back to 0

sooooooooooooo .................. having porridge for breakfast woke up the brain cells, and I realised what one has to do

I have just sat through the Error message (what ............. 30 or is it 60 seconds that feels forever?), changed the 0 to 1 at the end of the URL that appears then

Got Threads Started by You

clicked out of that

Clicked on My Threads once again

wheels spun for about 20 seconds, and ................ bingo

I got My Threads


I don't reckon that is good enough, especially if I have to repeat it every time I want to re-open My Threads

I got an email this morning (Saturday), timed at 8:21 am my time, which means it was sent late afternoon London time. GR staff must be working on the weekend :-)

It was of course about the problems opening My Threads ................

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Thank you for your e mail.

We are sorry but this work around does seem to only work once.

Our technical team are still looking into this to try and get a fix asap.

We are sorry for any inconvenience caused.


With kind regards,

-------

Of course, it must be somebody's Law that My Threads has opened first time for me the twice that I have tried today :-D

I try to access "My Threads" daily but no luck.

Yesterday (Saturday) I received the same email from GR that Sylvia received. I'm still trying to decipher this sentence:

"We are sorry but this work around does seem to only work once."

:-D :-D

I THINK it means you can try it only once, and then it doesn't work after that. But that doesn't make any sense at all!


I must say ........ shhhhhhhhhhhhhhhhhh .................. I've had little trouble getting into My Threads the last 2 days :-)

Just read your post, Sylvia, so tried it one more time, couldn't believe it, got access to "My Threads"!!!

Shhhhhh!