Genealogy Chat

I have been told to try and start my computer in safe mode as a disc isn't running when it should, I have been given the following instuctions below. Is this safe and is it difficult to do, so how do I highlite the area requested?

Please try the following method to get into Safe Mode:-



Restart the PC. As soon as it turns on, immediately press the F8 key as fast as you can repeatedly (do not hold it down).



You should come to a menu where one of the options will say 'Windows Safe Mode'. Highlight this option using the arrow keys and press ENTER.



Press ENTER again if necessary on the next screen. Wait for Windows to load up in Safe Mode and try re-installing again.



Once installation is complete, restart the PC and Windows should load as normal.

Betty

Hi Betty, i have had to do this before,found it didn,t work. So i chose the START WITH LAST KNOWN
CONFIGURATION THAT WORKED, and then things were ok.

sorry Betty meant to say up and down arrow keys to select, then enter. gill

Thanks fudge.

There isn't anything wrong with my laptop as far as I know it was just I was trying to load a Family Tree genealogy disc I bought and it wouldn't load, there was a help e-mail address on the cover of the disc to contact them if you had any problems, I did and this was the reply I got from them in an e-mail.

Not sure which ARROW key you use to highlite it?

Betty

i didn,t have to bash away at the f8 key,but i had to be quick! won.t mess anything up,it will just either do the job or not, good luck . gill

Hi Gill,

How do you Highlite the one you want it says

Highlight this option using the arrow keys and press ENTER.

Which arrow key do you use to highlight it or do you just use the up and down arrows.

Betty

Hi MGHS,

Yes pouring down in Dundee too.

I sent this company an e-mail to say I was on Vista and not Windows XP and would this also work on Vista here is their reply which I have copied and pasted.

It would be the same instructions as for Windows XP. It does not mean your computer is not safe, this is just a way around the installation problems you are having.

Betty

Hi again MGHS,

How can you run your anti virus in safe mode? I use AVG free edition anty virus but I didn't know you can run it in safe mode or even how to do that.

Betty

Oh MGHS
Yes I remember I did that before on my Windows XP computer I thought I had done something wrong when I saw all the Icons were really huge but it did work ok.

Betty

that HUGE UGLY screen is normal for SAFE mode.

safe mode is a stage BEFORE all your normal processes have started up.
so any scans will run faster and more thoroughly.
.
just a point if you are running a viruscan, bear in mind that systems from ME onwards have a restore folder,
this can harbour virus's etc. that wont be detected.

you have to disable the restore function, and then re enable it afterwards..

A disadvantage of doing that is that you will likely lose all previous restore points


Bob

Hi Bob,

Oh you are very technical!!! I am not much good with technical stuff, just don't understand it!! Too technical for me!

I don't have clue what all this that you said means:-
systems from ME onwards have a restore folder,
this can harbour virus's etc. that wont be detected.

you have to disable the restore function, and then re enable it afterwards..

A disadvantage of doing that is that you will likely lose all previous restore points


Betty

Thanks MGHS,

Betty

Hi Shelly,

No I don't have the disc Icon on my screen as it wont run at all so no Icon!!

Betty

hi betty have you solved your problem

No Surfmonkey,

Someone else has suggest a free program I may just go with that for now, I am also on Tribal Pages too.

Betty

what are you tring to open havent read all post yet

if its a brought cd then

tpye in the run box on your pc

where your drive letter is D or E in the box type


your drive letter:\setup

Ah Shelly,

Really nice of you to try and help but I am not that good on computer things and I think this is way beyond my computer knowledge and I don't want to do something wrong and make my laptop go haywire if you know what I mean. I can live without installing the disc but can't live without my laptop if you know what I mean.

Betty

Surfmonkey its a disc called Create your own family Tree genealogy suite but I am giving up as it wont run on Vista and I don't want to cause an problems on my laptop which is Vista.

Betty

another way ti install disc is

goto start
then
my computer
then
click left click on drive
then
in the drop down box click auto run

if no auto run click explore then 9in box that opens click the file that says setup