Genealogy Chat

I've been trying to access the records of a relative on ancestry for a couple of days now (WWI pensions) and it will not open. Can anyone tell me if there is a knack to it or just a problem with my relative?! The relative is William Jesson, Warwick. Thanks Chris

Hi, just went there and checked him and its opening fine for me. What happens when you click on his name? Are you then clicking on the link under the small thumbnail pic of the first page of the record? - where it says View original image? (Dont forget some of these records have lots of pages so click on next to see all of them)

It tries to open the document, says done and does nothing. Thanks for looking - at least I know it's there now. Chris

How strange. Have you tried refreshing or clearing cookies or anything. Its certainly there.

Hi again Refreshing does no good but I don't know what a cookie is! It will open documents for other relatives though. Chris

Can you read other images from the WW1 pensions? What happens if you save the file to your computer? Rose

Hi Rose Yes I can read other images, just this one relative poses a problem. I've just been playing about and I can read up to image 1510, then it won't open any further images (I need 1552 or thereabouts). Very odd isn't it? Chris

Hold down CTRL and Shift at the same time and click Refresh on your browser. Rose

Hi Rose No, it says it's downloading but nothing arrives when it's done. Never mind, I'll get a friend to print off documents for me over the weekend. Thanks for everyone's help. Chris

My friend had this problem, he is on dial up. He had to change his settings so it took longer to download but he got it in the end. I don't know if this will help. Regards Jill

Hi Chris This happened to me the other day too. I clicked on the advanced viewer and it opened it up for me no problem. Give it a try it may work for you too. Tracey

I've had the same trouble, using Firefox - most images open with no trouble, but some won't. Downloading the enhanced viewer may be the solution - I'll try that.

I have a query about something similar. I click on the name of the possible entry for my great-grandfather and all that comes up is '© Crown copyright. Images reproduced by courtesy of The National Archives, London, England.' Does this mean that that particular image still has to be uploaded and the name is simply a place holder for now?

Ive had this problem a few times but when Ive tried again it's fine. I thought maybe it's because being a new addition there are so many people trying to look at the same time that the system goes a bit haywire at times.

Tracey Have you tried clicking onto the next page. Regards Jill

The next pages all have the same message. However, I've been successful in accessing records for other individuals.

Pleased to hear I'm not the only one! I've had this problem with certain images even when they just had the A and B surnames. I emailed Ancestry about it weeks ago, but never got a reply.

As Heather has been able to view Chris' individual's record, I'm wondering if anyone could please try to view the one I'm having no luck with. Just post whether it is actually there or not. It is the only Charles Deadman. He was a Grenadier Guard from 1914, I believe. I've been looking at his brother Albert's records with no problem at all. Both had dependants during WW1. Thanks, Tracey

Tracey, I can see Albert John Deadman's record, and a couple of others, but not the one for Charles Deadman that you need. Elizabeth.

Thanks Elizabeth. Then it really isn't there yet.