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Top tip - using the Genes Reunited community

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Am I the only one having trouble with GC today?

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ProfilePosted byOptionsPost Date

Bren from Oldham

Bren from Oldham Report 23 Oct 2003 22:54

Earlier this evening I could access the site I could open tips board but if I clicked on any messages they were very slow to open and sometimes not at all The whole site seemed sluggish I went away for an hour and now everything seem to be O.K Bren

Crista

Crista Report 23 Oct 2003 23:35

Seems to be slow most of the time today. I think we should email GC. They might not be aware of the poor site performance. There servers could be getting clogged up if they're emailing newsletters or running backups. Crista

Genes

Genes Advisor Report 24 Oct 2003 09:02

Dear Members, We are not aware of any performance issues last night or this morning (our technical logs show nothing unusual) but we will keep an eye on it throughout the day. ## Please could we again politely ask that any questions that you have regarding the website or your membership are sent directly to the GenesConnected Support Team through the Help area of the website rather than being posted here - these Message Boards are intended for you, our members to use and, although we do read the boards from time to time, we are a very small team at GenesConnected and we may well miss certain postings on here - you can also be guaranteed of a quick personal response if you email our support team directly ##

Sylvie

Sylvie Report 24 Oct 2003 09:10

Support board I did email you last evening! (see second message) I think it is natural that we should establish whether we are the only one to be having problems before notifying you and the tips board is an obvious way to do it? For everyone I have now deleted my tempory internet files and all is OK again - may be coincidence though Sylvie