Genealogy Chat

whenever I have asked for reference checking before they have charged me the usual £7 and if it is not the one I want deduct £3 from it and refund £4. Today I was charged £10 to include 1 reference check, seems a bit much.

have you ticked the box which says you have the GRO reference ?

hi yes I put all that info in first

Um !!! just taken this from the GRO website GRO Reference Supplied * Full Certificate of birth marriage and death (standard service): £7.00 each >>>Additional references relating to the same application can be checked at a cost of £3.00 each. and GRO Reference Not Supplied * Full Certificate of birth, marriage and death (standard service): £10.00 each

well they have sneaked that in havent they???? I have not seen that advertised anywhere .

Valerie, if I were you I would contact them to ask about it, because I thought that meant you would have to pay £3 extra for extra reference checks, not for 1. Kate.

just had a thought , so if it is not the one I want do I get my £10 back do you think ??

thanks Kate think I will email them , what a cheek !!!

More reason than ever to use the local registry offices. Still only £7 AND they will search for nothing AND in most cases their turn round time is much quicker than GRO AND most will scan/photocopy the original entry if you ask them.

hi yes I wish I could get all mine that way but some dont do them .

are you giving two checking references from the gro website Q9. How will I know if I have found the entry I want? If you have done your own searching in the GRO indexes and have found more than one reference to the name you are researching, or are unsure which is the entry you require, we offer reference checking online. The charge is £7 for action on the first entry, which includes the cost of the certificate, and £3 for checking each subsequent reference against the information you have provided. To enable us to do this, you must give us one piece of information that you are sure will appear on the certificate, e.g. the exact date of the event. A certificate will only be issued if the entry we check matches the checking point you give us.

I did the usual and put a reference check but when the order came up there was nothing in the reference checking box, so assumed I had done it incorrectly , put the info in again and when the order came up it had 1 in the reference checking box.Which I would assume to be right.

This is what I had trouble with yesterday. I clicked the reference checking button and gave the refs I wanted checking but when I added it to the basket it said 'No. of ref checks 0' If I added further ref checks it charged me £10 which I didn't want to pay. I rang up the GRO and they said that the screen sometimes says Zero ref checks but as long as I'd typed them in they would be checked. Doing it that was it only cost £7. I'm hoping the lady was right or I will end up with a few wrong certs.

In the last few days I have requested my grandfathers birth cert, nothing else, and have been charged £10.

yes Joanne I remember you asking about it, hope you were told right, and what is the point of the box being blank how do we know it will be checked. Gloria that isnt right did you have the GRO reference ???

My local registrars office charged me £15 per birth certificate even with all details given and they were hand written copies by the registrar not photocopies of the original!! What did I do wrong? JoJo

dont know Jo Jo but it should not be that expensive, did you have the details or did they have to search for the record???

It was for my Mum and her sister, I had the date and place of birth for both and GRO reference. So have not been back since! JoJo

what office was that and did you ask for it by special post or something, if not go to the GRO in future £7 per full cert.

It was from Leicester about 2 years ago when I first started. the people were soooo unhelpful. Another reason I would not go back there!! Have used the GRO ever since. JoJo