Genealogy Chat

Not only that - whereas you could click on a surname have a quick look see if anybody might be related and then use back button and go back to the page of names - now it takes you back to page 1 (even if you are on page 21, 33 or whatever - absolute nightmare! have found to view a surname I have got to open it in a new window. The previous system worked fine - so if it ain't broke why change it? Having been a member almost since the site started - I am getting fed up with these so called improvements - at the moment we are taking two steps backwards!

It is working much better now although there still appears to be a bugette with the number count between the front page list and when you go into the name.

I have just had a message from GR support to say problem is fixed. Mine is working really well, easy to use and much quicker than yesterday. Helen

I put up a thread about this yesterday - will bump it up as I found a way round it by scrolling down to refine search and entering 1 days (again!). GR responded to my email saying they are passing it to the 'technical team'........ Selena

Snap, Annie. My membership runs out at the weekend and that is that as far as I am concerned. Like you, I have used this site since the beginning and I am disgusted at the way they are treating their customers. What with the farce of these changes (who asked for them anyway???) and the stupidity of the two-tier charges (increased way above infIation) they are taking us for fools. I have sent GR a note to this effect but have not yet had a reply. Nes

OK - take some of it back! Today My tree matches look almost usable now that they've shown the Tree Owner's name ... still don't like the fact I've got FIVE screens of surnames to trawl through though. Annie

Glad I'm not the only one having problems and annoyed by this! Messaged GR last night, no response - so they must have had a lot of queries/complaints. Dunno why they can't leave things be - if it ain't broke, don't fix it! This may well to turn out to be the last straw for me ... shame after so many years of membership. Annie

Thanks Jeanette. No wonder I couldn't find her. Shes using different surname but apart from that details are spot on so I've ticked the box. (dont like the tree layout at all. Why so peeps have to change something thats working?)

go to contacts click on date that will bring up last one you spoke to and look for her with christian name as i think on trees down with maiden name

I found a contact through hot matches and have told her I'd let her view my tree. Trouble is she doesn't appear to be on my Contact List and that's where the tick boxes are for viewing......or is there another way?

yes I'm gettting both i see now have names of person who has them in their tree when I get past page 10 I keep getting other writing Jeanette

GR support have messaged me to say that they have found the bug which is affecting some trees, but not all. They are working on it and is should be working properly by tomorrow morning. Helen.

Mine is still not totally correct. I requested to see the names added in the last day, clicked on a name that said 2 had been added but when it linked to the next page - there weren't any names there! Jeannie

Hi all well been back on mine this morning and everything is ok for me, hope it is all everyone else

I have just put thread on General board about this. Why cant GR put up a general notice when changing this and give us warning. I use, well used to, this new names to see if they were connected to me in anyway. All I got was first name unknown about 16 pages of them for one surname !!!!!!!!!! Oh well, suppose it can only get better - fingers crossed. Mary in Spain

Why Oh Why ? Did they change the format. It worked OK before. Mind boggling.

Did you also notice that they no longer add names submitted by 'you'? Used to be 5 Joe Blows - 4 by other people and one by 'you' - and it was easy to see if they came from the same place. Now there are just the 4 other submissions. Also, I don't like the fact that they now have 'no' in the contact column when you haven't contacted - this means that I now have to check every name (read every line) to see whether it has 'yes' or 'no' beside. Was much better 'way back when' - there was a great big tick beside those you had contacted - much easier on the eyes. One other thing - at the bottom, the page number you are on is not highlighted, so you have no idea where you are and when you try to go back a page it takes you way back - not quite to the beginning, but not to the previously viewed page either.

I have had a personal message from GR re this posting. I have provided them with the details of the problem and they have said they will get it fixed. Thanks for all your feedback. Helen

I've had another look and its seems that although you specify the number of days on the first pages, when you get to look up the people added under a particular surname on the next page, you have to specify 'added in the last X days' at the bottom of that page again. Makes it all so long winded and its so slow to link. Why don't Gr do a suvey of what paying members would like to be improved first and then test it thoroughly first. 'If it ain't broken, don't fix it!' Jeannie

Hello GR users Yes I have seen the new page formats and am not keen on the new layouts. One problem I have also also flagged up to GR Help Desk is that on the Shared Trees Option you can no longer go direstly into the other persons Ancetsors/relations list like you used to be able to do. You can only go into the persons tree at the point where they are situated which is of no use to you if you are interested in someone say in the 1500's about 16 generations back.