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WORRYING MESSAGE ON GENES

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ProfilePosted byOptionsPost Date

An Olde Crone

An Olde Crone Report 22 May 2007 21:28

Following some advice from Peter today on another thread I started about this subject, I have now done the following: Gone to Message Inbox. Deleted the incoming messages one by one and 'saved' them. Gone to Messages Sent - deleted them individually, one by one, pressed save. Gone to my contacts list and deleted all those who now have no messages showing. However - one or two DID still have some messages showing and I deleted them too, one by one....but they are still there when I look at the Contact! I logged off this afternoon, to go out, and when I logged back on again - six more old contacts have reappeared! OC

Phyllis

Phyllis Report 22 May 2007 20:41

Hi everyone, Just had an email requesting to view my tree but had an email from same person say that we have no conection. what is going on. I always try to remember to blank the wee tick in it box, looks like it does not work. phyllis.

Heather

Heather Report 22 May 2007 20:38

I have received another mail from them saying it was not possible for this to happen - erm IT DID. It was witnessed by people on here.

Woody's

Woody's Report 22 May 2007 20:22

Could be an error on the part of the sender. I sent a message the other day to someone who had sent a query in 2005!! I had been deleting contacts and came upon this one and accidentally sent a message instead of deleting the contact! If it was from me then I'm a numpty!

Heather

Heather Report 17 May 2007 11:21

As someone of you know, Ive just been shocked that someone was able to access my account and change my board name. I have contacted GR who tells me this cant happen - LOL, it DID - unless someone knows my account password. I can only think all these strange happenings are due to someone inside the organisation who thinks its amusing to cause worry and chaos. I understand that the main servers of GR arent in this country but abroad.

KiwiChris

KiwiChris Report 17 May 2007 11:04

I am continually getting messages saying I have access to peoples trees. I don't look at them and just delete. Because of this problem I have removed my entire tree, I don't want people to access my information without my knowledge.

joysie4

joysie4 Report 17 May 2007 09:34

Hi all Ive just receaved one so Ive replied to this person asking her what surnames she is tracing I will report it if were not connected Joyce

Carter

Carter Report 17 May 2007 08:37

thanks for that info peter but one the tree permissions i got yesterday was from someone who i email privately adn they assure me they have not been on the genes site for over 2 months ! and i have no reason to doubt what they say as they have been out of the country on a cruise for 6 weeks .so i dont know what happened there but i have deleted every contact on my list because the ones i am incontact with i have there rivate email.well as my mum used to say ' it will all come out in the wash ' linda

InspectorGreenPen

InspectorGreenPen Report 17 May 2007 08:06

There are no random messages being generated, it is down to people playing with the new system. There was one issue though, when the upgrade was introduced, certain contacts who had previously been deleted reappeared. If permissions to view had been set at the time of the earlier deletion, these were still present. This caused a lot of concern as some members though permissiions were being generated at random, when in fact they were not. The best way to delete old contacts is to delete all the messages, remove any tree permissions then delete the contact.. However if your name is still in someone else's contact list and they happen to click in one of the tree request boxes, you will receive a message and the contact will reappear on your list, even if they immediately unclick the box to remove permission.

ChristineinPortugal

ChristineinPortugal Report 16 May 2007 23:03

You may have to wait a long time for a reply from technical support as my query was being sent to them on the 9th May according to the email from genes and still no reply. Christine

Sue in Somerset

Sue in Somerset Report 16 May 2007 22:55

I told GR about this some time ago. I have a new friend now. We were deleting each other just about daily and ended up apologising to each other. We are now e-mailing and quite chatty! The creepy thing is that our new 'contacts' were appearing recently at about the same time as we were sending e-mails. GR are trying to work out why that should be. But the random tree accesses are weird too. Sue

Carter

Carter Report 16 May 2007 22:48

tonight i have received 3 more tree permissions that i have not requested. i have advised the people concerned to hide any info on living relatives. this is not looking good still no reply back from genes linda

Christine

Christine Report 16 May 2007 15:38

Hi all Suffering from the same problem. GR respnded very quickly today to say the technical team would be advised of the problem immediately and it would be looked into. We'll see! Chris

Carter

Carter Report 16 May 2007 14:24

Thanks everyone for your replies had no word back from genes - no suprise there then. linda x

Bee~fuddled.

Bee~fuddled. Report 16 May 2007 12:46

From previous threads, it seems that the new 'ticks and crosses' system on the messages link may be confusing people, and also the 'default' setting when you message someone is that the 'allow to view your tree' box is ticked, so you have to remember to UNtick it. But why random messages such as you're describing are being generated, I've no idea! Has anyone actually contacted GR recently about it - they don't read these boards, I don't think, so us moaning to each other won't get anything changed! Sending GR a message might not change anything, either, but it's worth a try I'd guess. Bx

Nickydownsouth

Nickydownsouth Report 16 May 2007 12:43

Ive had the same problem, messages from people ive never contacted opening their tree to me, and asking me to do the same, I like most have just automatically deleted them from my contacts, this has only happened in the last 3 months or so, so guess its all down to the new tree format........and they call it progress!!!!! Nicky

Poirot

Poirot Report 16 May 2007 12:27

I am having the same problem and I am fed up deleting people I have never been in contact with. I deleted my whole family tree ages ago because of all the dodgy goings on so I advise you all to be very careful as there are loads of nutters out there.

~Looby Loo~

~Looby Loo~ Report 16 May 2007 12:05

Yes this has happened to me too, people have apparently requested to view my tree & after contacting the member asking why they wish to view my tree I don't even get an answer, surely common curtsey would be to at least respond. I've also been given permission to view other's trees even when there has been no contact. I always let them know I've got permission and that I've not asked for it, just so they are forwarned. It is very worrying. Lou

Jane

Jane Report 16 May 2007 10:23

Yes, this keeps happening to me too. I get automated 'I have shared my tree' messages from people who are totally unconnected to me. If I ask them why, they say I came up in their contacts list! (yet we have never exchanged info.) All rather worrying. G.R. - SORT IT OUT PLEASE!! J.

Jeanette

Jeanette Report 16 May 2007 10:12

every day i go to shared trees and delete about 10 contacts that keep appearing and during day they mount up too you would have thought by now Gene's would have sorted it out Jeanette