Genealogy Chat

Hi Margaret

Please can I ask you to PM me more information on this, including your Genes membership number, and we will get our support team on the case!

Many thanks

Hannah

Thank you
How do I find my number

Margaret, If you move your cursor to your name (in blue) on one of your posts,
you should see a bannner appear at the bottom left of the screen.

This is of the form:
http:// followed by www.genesreunited.co.uk/messages/new/ ending with a number. That number is your GenesReunited membership number.

Could someone from the Team please explain why they do not stick to their own Terms and Condtions ?

Why can they post an email addy belonging to a member ?


3. PrivacyPlease read our Privacy Policy (which you can find by clicking here) which contains important information about the use of your personal data and other information regarding your privacy. By accepting these Terms and registering as a member of the Genes Reunited Service, you give your consent for your personal data to be stored and processed in accordance with our Privacy Policy. Any posting, including but not limited to the family tree details and/or message board postings you submit to the Genes Reunited Service (including any personal information you post) may be able to be viewed by non-Member internet users around the world including via internet search engines. We advise that you never reveal via the Genes Reunited Service any personal information about yourself or anyone else (for example: telephone numbers, home addresses or email addresses) which you do not want to be visible to third parties. You are entirely responsible for maintaining the confidentiality of your details when using the Genes Reunited Service. We may send you emails relating to your use of the Genes Reunited Service from time to time for further details see our Privacy Policy.

Thank you KenSE.


Hello GlitterBaby,

We will never ask a member to post their personal information or contact details on the Genes Reunited community boards. If someone has a problem with their account we ask them to contact support at [email protected] - or to PM a member of the team.

Kind regards,

Hannah

Hannah

I believe that GB's post referred to the following posted on 3 Feb

http://www.genesreunited.co.uk/boards/board/success_stories/thread/1336970


a post allegedly posted by a daughter telling the story of a mother's 60+ year search for an adopted child, with a successful conclusion as a result of the daughter's membership on GR.

It was seemingly posted by a member of GR staff

It contained BOTH a personal email address AND also advertised a book that the "member" had written.

BOTH are against the T&Cs!


Several people saw it on Sunday. It was reported, then re-instated this morning, and has now been reported again.



Are GR staff allowed to ignore the T&Cs imposed on members?


If so, why?

Interesting couple of posts! Presumably the post referred to was reinstated within minutes of Sylvia's post above!!!!!!!!!!!! :-S

so .........


............................. obviously, GR staff dance to a different tune than members, and are allowed to post their email address, and advertise books written.

The T&C extract that is in GB's post, advises against posting email addresses. It doesn't say it is not allowed.

So why do posts that contain an email addy get reported and get put back with the email addy removed.

Double standards !!!!!!

There is this in part 8 of the T&Cs
"You shall not publicise, post or advertise your contact details (including your email or postal address, phone number, website address or any other contact details) to any other member of the Genes Reunited Service except by making contact with them through the Genes Reunited Service message centre."

Hannah

"We will never ask a member to post their personal information or contact details on the Genes Reunited community boards."

So is it alright for the GR Team to do it then ?

Has that member given permission for her email addy to be show?

GB

Hello Everyone

Firstly thank you for your concern, and for your respect for our T&Cs.

I can assure you that the member in question gave their permission for the pseudonym email address published in the ‘Featured Story of the Month’ board post to be shown.

Any family history research breakthrough selected as a ‘Featured Story of the Month’ will be published by the Genes Reunited team in order to highlight the post as such.

We will never ask a member to post their contact details or personal information on the community boards.

Many thanks

Hannah

ouch!



well, now I know exactly where members stand with GR


at the bottom of the pile!



double standards yet again!

Well I am off to write a book and then post all the details on this site including my email addy.

;-)

I am extremely disappointed with this site, from mid December 2012 till mid January 2013, we had serious problem with our trees on this site, it was what I can only describe as something similar to the kind of farce they used to put on at the Whitehall theatre.

No sooner was that supposed to be sorted, and that only got sorted after GR ceased blaming members browsers & systems for the problems, another problem occurred and that was the saving of certain details in fields on our tree - especially with the fields for marriage records. I lost count of the time I reported this to Support and in the end gave up as I was fed up with the standard response - we are aware of the problem and are working hard to fix it and eventually it was supposed to be fixed.

Over recent weeks I have seen some posts about people having problems saving details so I decided to check some of the entries on my tree, and would you believe it the marriage details for numerous individuals on several branches of my tree are not there :-(

I have over 1,352 individuals on my tree and going back and checking all of these is a mammoth task and begs the question - when will GR provide a family tree that can be relied on and one which we can be confident will function properly.

So why are the Team taking so long to deal with threads that have been reported ?

One suggestion, GB

http://www.whodoyouthinkyouarelive.com/news/show-dates-2014

Too busy preparing for the above to deal with this site

Well Reggie if they can not cope with doing both then they should make up their mind which gets given priority. I know what my answer to that is - this site.

It is about time that the Team design something to show which member has reported a thread, on the thread, so it stops members from reporting duplicates. Some of the duplicates are down to problems on this site.

Looking at Military Chat board there are 3 threads which are duplicates on the first page- errors while posting but only one has been reported.

Will who ever reported one of them come back and report the other two !!