General Chat

SRS,

It is the randomness of discount offers that is the puzzle!

My renewal is in JUNE. On a similar thread last summer some said they'd been offered a discount in MAY while anoother said they'd had the discount on renewel in JULY. All on £9.95 per year, all long time members.
On emailing GR to question this they replied stating that the offered had ended in SEPTEMBER! So is it the members or GR who are fibbing here?
There was no mention of discounts being based on how members use the boards but I'm sure they would use that as yet another reason if they pick up on it.

I had a discount in April last year.

I know Ann! lol. 'Everyone' renewing either side of June was saying they'd had a discount LOL I looked for the thread but think it was deleted. :-(
I don't like missing out :-D

And my annual sub is the same as it was in 2007 so that bears out Sylvia's post. :-)

Island


my sub is due in June ....... and I WAS offered the discount of 20% both in 2010 and 2011.


The subscription of £9.95 thus became something like £7.95



sylvia

I once again will say my subs are due in July and I have never ever been offered a discount.

When I wrote to GR querying why others were given it I was told 'I got good value for my money' ,well yes but so have other members :-S.........this is still a controversial subject and goes on and on and on ....Groundhog Day.... :-|

Mau

edit: should add i'll be sorry to see you leave Helen

Just looking in. Thank-you, Mau.

I will still be able to read the threads, I believe, but I will only be able to pm previous contacts. I am amazed at the arrogance of GR in assuming they can get away with pulling the wool over people's eyes. Or, more likely, they just haven't give this any thought. I would rather pay Ancestry for their efficient service than be subjected to this silliness from Genes. Such a shame.

I was offered the discount last year but I think Island is correct to say that it is ended now. My subscription ends in February and I haven't been offered a discount this time (although when I look at the subscribe page it talks about 50 free credits with standard membership) I'm just wondering whether that will apply to all members.

I just copied and pasted all this thread, 15 pages of Word. Goodness me! Next to copy all the links sent by other people.

Thanks to all of you. I could afford to pay this - if I wanted to - but firstly I am aware some people can't, and why should they be penalised?? - and secondly, really, Genes need to get their act together.

If my hissy fit goes some way to helping that then I will be happy.

I recall a similar thread to this, quite one some time ago being whooshed by GR!!

I don't think we shall ever get to the back of GR re this subject,it's brought up regularly & nothing changes.

Joan.

SRS, it was GR who said the offer had ended in September not me.

In this instance I queeried why discounts had been offered in May and July 2011 but not to myself in June of the same year. The response from GR said the offer had ended in September - as I emailed them in the July, that would have been the previous year!!!

Aghh Sorry Island, I misread your post.

I realised that you got the info from GR, I hadn't realised they meant the previous September. That is bizarre.

That's what's so unbelievable SRS!
They've either got very thick skins or they can't read!

and yet I got the discount that very same June that Island was denied it!



................. except that they then charged my credit card in US dollars (having quoted the subscription, both full and discounted, in £ sterling), sending me an email to tell me the amount charged.

.............. as I live in Canada, they seemed to think that was obviously our currency :-S


Having calculated that there was a charge to convert £ to US$, then another charge to convert to Can$, plus the charge for using foreign currency from the credit card company .......................

I decided that I would be paying almost double the discounted price, and asked to pay in £ sterling, as in every previous year ...... and as I do on every other site!

I wanted the credit card charge in $ removed and replaced with £ sterling

It is notable that GR does only show the cost of any subscription in £ sterling, and does not show it in any other currency.


It has ended up that I have to have my residency permanently showing as UK .............

.............. they said they were insisting that all overseas members pay in the currency of their country if available (not all were/are) ......... otherwise they have to pay in the currency of the nearest other country. :-S :-S


so Canada pays in US$, New Zealand presumably pays in Aus$


It all took so long that I was reduced to Free member for a couple of days before THEY got it all sorted out ....................

................ I was then charged the full amount of £9.95, and then refunded the discount they had promised me one month earlier.

I was assured that this would not affect my standing as long term member, and the grandfathered clause


It will be interesting to see what happens come May/June this year.


If it does change to the "new" subscription of close to £15 per 6 months ...... then that might just be the nail in to coffin regarding GR and me

I don't think it worth that much money to come on here, and spend my time basically "working" for GR!





sylvia



NOTE:- My credit card statement indeed showed that paying in US$ cost me one third more than the cost of paying in £ sterling ............... even though both transactions included a foreign currency fee from the cc company.

" I was reduced to Free member for a couple of days"

- I remember that :-( :-S