General Chat

Helen,
I've brought the subject of random discounts up a few times,on general chat and on suggestions, but no-one seems bothered about it. I've emailed GR and they just fob me off - either they or the members aren't being 'accurate', both sides can't be right.
I thought it was overseas members who only pay £7.50 p.a. because they might be exempt from tax but this is not the case. Some UK members still only pay £7.50. Why weren't their subs put up to £9.95 at the same time as the rest of us?

Well this just gets curiouser and curiouser. My membership was changed without me even being consulted and I am not gong to pay twice what other people are paying so it's farewell to all of you!

Anyone who wants to stay in touch can pm me! (Don't all rush.lol!!) Tomorrow is my last day, I am going to spend it C and P ing this thread to support.

I have just seen this thread ...so went and looked at my subscription details ..
it says ..you currently have a 6 month standed subscription WRONG.....
i have and always have had a yearly subscription then it goes on to say ...
you subscribed on 21st March 2011
your membership expires on 25th March 2012
I have sent them an email so waiting for a reply .
I joined this site in 2006
Hazelx

FMP loyalty discount is ongoing but it has been reduced from 20% to 10%.
I got my FMP discount on renewal in September.

Joan.

I pay 9.95 for the year & always have done. Last year. I too got the 20% "loyalty" discount. This year, no mention.
As was said previously, it´s not a matter of a couple of pounds & I didn´t expect the discount again this year. It´s a matter of what criteria is applied when offering the discount.
I also got a "loyalty" discount from Ancestry last year, but not this year although I think it was because FMP introduced a "loyalty" discount last year. Don´t know if that´s still operating.
It all seems very hit & miss to me.

Island,

Everyone that their membership is due and who pays only £9-95 should email Gr Team and ask them when there renewal is due can they have the 20% discount.
Thats just to see what GR say in an email then put it on this thread.

Sue

Now, there was a thread . . . . . oh no, silly moo-moo deleted it, didn't she . . .

When your name goes into the hat Wend :-D
Master? LOL, 'I'm in charge' (was that Brucie?)

Evening Island - I haven't either. My renewal is due on the 8th and it's £9.95 for 6 months. How long before I'm considered loyal?

Goodbye, if your master is just walking in the door :-D

Sue,
That is yet another version from GR!
There was a thread up in the summer about discounts.
My renewal is in June. Someone had received a discount in May another in July - all on £9.95 p.a. rate. I emailed GR about this only to be told that the offer had been in September and was now closed! Uh???
I was eventually offered a small refund but they told me my card was no longer valid (double uh??) and asked for my bank details.
As far as I'm concerned it isn't about a couple of quid, it's about fairness - and them giving different reasons as they can't all be correct!

I have never been offered a 'loyalty discount'.

Joan,
That is how I have read it as well.
I got the 20%discount loyalty last year as well.

Personnally I think hat the CEO should come on the site and sort this problem out.

There is no way I would pay £14-95 every 6 months or £19-95 for the year.

There are free sites like Genforum that we could go on.

Sue

Have I got this right?......according to that email one has to actually be paying the £14-95 membership fee before qualifying for a 20% off offer at some point??

Having NEVER paid £14-95 for my membership how come I was offered the 20% OFF my normal membership fee of £9-95 last year??

I was told at the time of the offer it was a LOYALTY discount!!!

Joan.

Has anyone else emailed GR about the 20% discount.

I have and according to Ann-Marie I have a discounted price for the year.I pay £9-95 for the year.. and just had an email back saying that I have a dicounted rate for the year.

Instead of paying £14-95 I pay £9-95.

This is the email she sent me..

Dear Susan

Thanks for your email

I can see that you are already on a discounted rate.
If you auto renew your fee is £9.95 for the year.
The current price is £14.95 for 6 months and £19.95 for an annual membership.

Unfortunately we cannot offer you the 20% discount as you do not pay the up to date price.

I hope that explains things for you.

Kind Regards,

Ann-Marie
Genes Reunited Support Team

Helen, some are still on £7.50 a year. I think they keep long standing members on 7.50 - 9.95 a year because they may well discontinue if charged C£20 per six months, I wouldn't renew if they quadrupled the sub.
Discounts are offered randomly, there is no rhyme or reason and GR respond with claims that are very different to that of members. :-|

Hi Ann, thank-you.

I really don't remember if my membership ever lapsed between 2003 and now; all I remember is that the cost suddenly doubled in the last few years and it took me a while to realise I was paying twice as much, this is when I stopped being "continuous". I've been a member since January 2003 and here we are just at the end of January 2012. I don't want to continue going over old ground but I do think there are several different price structures and I don't think that's right.

Ann Marie in GR Support emailed me this:

"I can confirm that if you auto upgrade your account for 6 months you will be charged £9.96.
This is at a discounted rate as the usual price is £14.95 for 6 months."

Helen, good morning. I really don't think your membership will have changed from annual to six monthly unless you neglected to pay until after the grace period of 4 weeks or whatever it was then. If it had done all those of us on annual would surely have changed. Mine has stayed on annual (although I do leave it continuous because with my memory I'd forget if I didn't). But others, not just Sylvia have said theirs stays the same even though not on continuous.

I so think 20% discount is a reasonable offer though. But if you have made up your mind to go you are obviously disenchanted with the site so it won't seem good value to you. I will be sorry to see you go. :-(

I just renewed mine in Jan £9-95.I got an email to tell me my card had expired,sorted it out there and then no prob.

Marion

Well Helen,
All I can say is your the Lucky one as my membership is due 5th February and I haven't ben offered 20% discount.

Sue

well, I would most certainly think twice if I had pay £20 or more per year instead of the £9.95 per year that I currently pay.


I haven't done more than look at my tree in a couple of years ...... and that was just once when they brought in the new tree last week, and I wanted to see what it was like

I don't use the records on here


I come on really only to help people, and chat with a few


......... is that worth £20+?

Well how many of the long standing members will stick around then? Some aren't even using their site to do their tree, some to chat, some to help others.

If this is pushed and GR take this on board, I don't think there will be any winners.