General Chat

What difference would it make if GR did post a message???...none!

I think it would, good manners to tell us whats going on.


Marion

It would show that they cared! ;-))))))

Maybe they dont love us anymore :(( lol

awww marion plz dont cwy :-(
Rosex

I'm sure they don't!

*wails inconsolably* lol

pmsl Marion...they have our money...they don't need to love us x

lol

Since the culprit advert is probably hosted on the advertising agency's server and not GR's, I don't suppose that GR can do much about it if the advertising agency doesn't work weekends.

However, I think GR should be sending an email to all their advertisers telling them that one of them has an advert with a virus and to get it sorted as quickly as possible. Or they could just remove all adverts for the next few days - but I doubt they will do that!!

Kath. x

It is Sunday. GR management are likely to be at home today, as most people here are, presumably.

Gillian,

The problem is that no one really knows what the problem is, so there is no message that can be broadcast.

Errol, as an IT professional, has published a method for removing "PerformanceOptimizer" which, incidentally, can be downloaded from many many, many other sites, not just GR.

But, is this program the real problem, or is it the result of something else? who knows? I don't, Errol doesn't, not do I believe does GR, at this point in time.

So, what measures are we to take? I for one make sure all my software is up to date, and that my anti-virus and anti-spyware programs are also. Other than that I can't see what else can be suggested.

If you read Errol's threads you will see that he does not wish to be drawn in to the whys and wherefores, but rather lets all work together to get this thing fixed.

Of course the GR team should post a message on the boards, just to acknowledge there is a problem and that they are dealing with it. It wouldn't be one of the IT team who did that if there really is one. It's ridiculous that they're still going on as if nothing is happening. I don't want 'reports' relayed from members I don't know and if GR can't fix it themselves they should get some professional experts in.

FJG
Can I just speak up in GRs defence...although I do agree their customer relations leave an awful lot to be desired. GR are working to sort this problem out. It is not just a case of pressing a few buttons to solve the problems...it is very time consuming. Errol is dealing with the immediate problems on the site while Gr deal with things at their end. It will also save time for Errol to collate the info, filter off anything that is irrelevant then send on to GR information only the info they need..
You may not know Errol...I do not know him well but he is widely known on the boards and, can I say very highly respected by many people on here.If you are not happy dealing with Errol then fine...you deal with GR direct. And as regards the "trust" comment in your post I would rather trust Errol with my pc problems than someone I have never spoken to at GR.

Tooooo blinking right they should Uggers - this is terrible - ok they may only have a small ammount of staff but they can surely afford to get an IT blokey in over the weekend to sort it - this all beggars belief!!!!!!!!!!!!!

Peter

We can't all work together because we are not all computer buffs.
It's up to GC/GR to get it fixed and I for one am getting sick of GC/GR not having the guts to hold their hands up and say *it's our fault*

What GC/GR should do is SHUT the site down completely until they have talked to the advertising agency/agencies about which advert is causing the Virus/trojan and then remove that advert completely.

Sue

ps GC/GR already have IT TEAM which keeps the site up to date so why can't they get on to the advertising agency and sort the problem out.

pps and how does anyone know how many is in the GR team????

Uggers, even if they did, I guess that less that 1% of members would see it. Only a tiny percentage of members ever even look at the message boards.

Secondly I also question how many people actually have a problem?

Given the way that viruses work, it is always possible that the GR site is a trigger for something that was planted previously.

Sue,

That is assuming that this is the cause, as I said, no one knows at the present time.

No site manager with 7,000,000 members is going to shut down on the basis of a few people reporting problems.

Incidentally, have you had any problems, and if so, have you reported them?

As some posts are removed by administrators, reckon we can safely assume GR staff read the threads, and should therefore know that a significant number of members are very much less than happy.

That's just being picky, Peter - a blanket message to all members would do the job as you know and GR are quite capable of managing that. A notice on the boards would just be a courtesy.

As you say, only a small percentage use the boards so we're not likely to know how great the problem is, which also begs the question why GR aren't dealing with this more professionally. None of the members who don't use the boards will be seeing the apparent relay service going on between GR and random members.

And does it really matter how many people have the problem? If this site is causing a problem to even the number who have posted on the boards saying so, it should be dealt with.

Peter
Incidentally Yes I had it lkast week but my Firefox grabbed it.

But GR can shut the site down for a week for arguments ie like the other September.

They could shut the site down but the problem is now that they would lose too much money from new members and ITV don't like losing profits.
Sue