Genealogy Chat

My Ancestry subscription is due for renewal next month.

I received an e-mail from Ancestry today. I can renew my current subscription - UK. UKI Records Collection for £69.95 or I can upgrade to UK Membership for £79.95.

Apart from the obvious £10.00, what's the difference between UK., UKI., and U.K?

M. Steer

Bookmarking this thread as my sub runs out on 22nd November.
Maureen

Jolly Sailor, no I've not yet asked Ancestry, simply because when I ONCE queried something with them I didn't receive a reply.

M. Steer

Confirm with Ancestry. But actually there is no difference as far as I am aware. Also haggle about the cost, they wanted £79.95.off me, but got it for £64.

Free phone number 0800 404 9723 Our available hours are Monday through Friday from 09:00 GMT to 19:00 GMT, and Saturday from 09:00 GMT to 17:00 GMT; we are closed on Sundays.

Keith, I'm trying to confirm with Ancestry but they don't make it easy.

If there is 'no difference' then why two different rates?

I will pay what I can afford but I want to know what I'm getting for my money.

Ancestry is not being very clear about what information I can access for my subscription.

UK/UKI or UK what's the difference?

M. Steer

Margaret phone them on the free phone number and explain, I dont think there is a difference, also explain you are aware of others getting the years subs for £64 and they will offer it to you for the same rather than lose you.

Keith, I shall contact Ancestry, one way or another.

I'm intrigued, though. In your post you mentioned:-
Our available hours are........... We are closed.......

It would seem that you work for Ancestry!

M.Steer

Just got the info from the website, look under help then search for contact us.

you were lucky to get notification. I just had £79.95 taken from my account despite the fact i would not have upgraded. I tried emailing them but had no joy. I don't want to phone them because with my hearing problem I stand the chance of getting somebody with a soft voice who i can't hear and find this frustrating so I have let it ride. i will be more alert next year.

Ann
Glos

Sounds to me like the UK subscription accesses mainland Britain records and UKI accesses British and Irish Records. But you need to check, first.

I also got no reply when I tried to phone them about them simply taking the money from my account without asking. I would have renewed my membership anyway, but that's not the point. I would have preferred to have been asked.

At least GR aren't the only ones who have people complaining about the poor customer service.

Margaret I had the same problem.
I sent an e-mail explaining that I didn't think it normal to be charged full price for a renewal when I knew that new subscribers were getting 20% off and after several exchanges was offered a subscription with 20% off the £79. I was told to cancel my subscription and was given a telephone number to phone after the date my subscription would have finished.
Living abroad the 08 number wouldn't work. I then thought I'd subscribe for a month and filled in the details but then worked out that the cost was exorbitant. I cancelled and a message flashed onto the screen 'Don't leave yet, we can offer you a year's sub with 20% off.
So, I have my yearly subscription for £63.

Olivia

Thankyou all for your comments.

I've contacted Ancestry and asked them to explain the difference between UK & Ireland and UK.

Will let you know what explanation, if any, they give.

M. Steer

Have just nudged my thread on this subject - may be of interest!

Penny

.they want to charge me 79.95 and when i phoned they said when it gets nearer to the time phone and they will sort a deal. seems they take what they thing they can get away with

I bought FTM in July and used the free month trial and cancelled at the end. I did not get any offer of discount so I have been without since then as I thought £79.99 was too much to pay. Having read the above I have just called the free phone number and told them I was a member but sadly had to cancel as I went away for a few months.
I told them that I had recieved an offer of 20% discount from them but sadly could not take up the offer (ok I fibbed!) she askjed for my email address, typed it in to her PC to confirm previous membership and said she could do the 'offer' of 20% off now.
I gave her the credit card number and got it for £63.96p.
So its well worth being cheeky.... thank you for the advice... hope this helps others.

Still haven't had a reply from Ancestry, even though they maintain that they will reply the next day of business.

This is only the second time I've ever raised a query with Ancestry and for the second time they have not responded, I think it's time to tell them 'where to shove it'.

M. Steer

When my subs were about to run out I responded to their email by ringing their freephone number and haggling with them! I explained that I'd seen that people on GR and FTF were getting a year's subs for £53 - after a bit of thought they agreed to let me have it for the same price.

Not bad, as I'd got my initial subscription free for three months with a copy of FTM (free in the Sunday paper)!

So, do try haggling!

Bee.

nudge

Rose

Hi all,

I am currently making the most out of my 14-day free trial and was expecting to be debited the 80 quid at the end, so big thanks for bringing the alternatives to my attention!

My biggest concern is that, having progressed almost all the major family lines back to 1820s births already, Ancestry has very little to offer in terms of parish records to take me further back.

It seems all I would really gain is a year's worth of the ability to 'flesh out' the life-histories of various individuals, maybe add hitherto unknown siblings, prune out 'BMD finds' who don't actually belong and sundry other tasks where there's no real rush.

So, is there any point in me signing up at all?



M