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Cancellation of GRO Certs

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ProfilePosted byOptionsPost Date

ErikaH

ErikaH Report 31 Aug 2007 22:42

I'm not sure how the people at the GRO are supposed to work out whether a cert ordered by any one individual is for a relation of that person.............

Reg

InspectorGreenPen

InspectorGreenPen Report 31 Aug 2007 21:57

I would say, yes, the index is full of errors, as all indices are, however this does not mean the original records are incorrect.

My own marriage certificate is indexed incorrectly TWICE.....! both our surnames are spelled incorrectly.

The GRO have now corrected this within the official records, but obviously this does not get updated on the extracts of the indexes already made or appearing on any of the genealogy sites.

~Summer Scribe~

~Summer Scribe~ Report 31 Aug 2007 17:08

It's ridiculous, my mum reckons it's just a way of making sure they get the money out of you. You would think they wouldn't want to be knowingly sending out certs for people of no relation.

Ah well, live and learn.

I went full circle on my brickwall, pulled it down and then built it right back up again. I guess knowing what is wrong helps narrow down what might be right lol.

~Summer Scribe~

~Summer Scribe~ Report 31 Aug 2007 16:56

I ordered a couple of certs on wednesday night. After a couple of hours I realised they were not related to my family after all. I had checked and double checked but obviously it wasn't enough because I then used IGI and realised my error. I sent an email to the GRO enquiries straight away to cancel them. Recieved an auto-reply that my query would be dealt with within 5 working days. Not much use since they're meant to be dispatched on the 4th working day.

So this morning I phoned the GRO enquiries line and was told that because they were ordered on the net, they go automatically into the system and cannot be cancelled.

The tip is, make absolutely sure before you order a certificate online because even if you realise your error straight away, they can't be cancelled.

Oh well, two certs to go on BMD share!