GRO Query

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Profile	Posted by	Options	Post Date
Member Since: July 2003 Posts: 92 Send Message	John	Report	10 Jan 2004 19:57
Member Since: July 2003 Posts: 92 Send Message	I would say "yes you are Liz". If you didn't get what you ordered then you should, and I'm sure you will, get a refund or credit for your original order. John
Member Since: November 2002 Posts: 588 Send Message	Paul	Report	10 Jan 2004 19:56
	If you bring up the ONS site on the net, there is reference to contacting them with queries, complaints, etc. Did you keep a copy of your order? This could help with your problem. Paul
Member Since: December 2003 Posts: 3 Send Message	Elizabeth	Report	10 Jan 2004 19:51
Member Since: December 2003 Posts: 3 Send Message	I recently applied to the GRO for a copy of my grandmother's birth certificate. I had managed to find the GRO Reference information and knew her date of birth, name and place of birth. However the certificate that came back has a different GRO reference and date of birth - this one is definitely not for my grandmother. Am I entitled to a refund and is there any way in the future that I can ensure they look up the correct GRO Reference? Many thanks Liz