Genealogy Chat

Can someone please tell me why I keep getting emails returned to me, I have a friend who emails me and I reply back on the email that she has sent, but the last few days I am getting them sent back, I use hot mail and outlook so what can I do. Sue...............

Are your e-mails going via genes-connected, sometimes mail if sent direct are returned as the server recognises them as junk mail...is the e-mail adress correct have you got messges through before? Try going through your contacts and see if that helps. Sheila

You're not the only one Sue! I think this is happening to quite a few people. Sometimes they will send and other times they keep coming back. I'm on NTL Broadband but i know some of my other contacts are having the same problem. It hacks me off when it's taken me ages to write them only to have them returned! Tracey

I've had this problem twice. The first time was emailing someone on AOL via Genes Connected - email got through when I emailed direct from my ISP. The second occasion was when my uncle gave me the wrong email address in an email and I tried to reply to it. Once again emailing him direct worked. Hope this helps. Debbie

Sue: AOL could be the problem if your friend has AOL or it could be the fact that your friend has a lot of read mail that she read and did not delete. You only get so much allotted mailbox space with any ISP provider. When you've used up the allotted space you can no longer receive mail until you make some room by deleting. Judy

I am not sending the emails through Genes Connected, I know I have done in the past and they were not getting through also she is not on AOL as I have had problems in the past with that. I have even copied the emails and pasted them back to her but even these are not getting there, any other suggestions? Sue

If she is ntl customer they have been working on their email system to update it and it is down most evenings this week. KIM

I'm the would be recipient of Sue's e mails - I'm on Outlook Express and normally there's no problem.Recently I've had a few returned but it seemed the address had been changed which is understandable. Both Sue and I wondered if a virus was causing the e mails to be returned - would this be a possibility ? Mary Brooke Bye the way 'Hi Sue'

Mary, Yes, a virus would be reason to have mail bounced back at you if there was an attachment attached to the e-mail being sent.....text messages are not usually suspect of viruses. Some of the new and improved ISP e-mail virus checkers though are picking up things that they "suspect" as being a virus when they're really not which would also be a reason mail is coming back. H o t m a i l is notorious, for example, of censoring your mail and deciding whether an e-mail goes back to the sender or not. Most people aren't aware they're not receiving all their mail until the sender of the e-mail advises them that mail is being bounced back. Until it' sorted out, as to why mail isn't going through, you may want to open a free Y A H O O e-mail account that you and your friend can both access and you both can send and recieve mail through t.....just a thought. Judy

Thanks. Well I'm not with hotmail but I know someone who is and mail has come back from them on occassions. Maybe it would make sense to have another account. Would this have to be instead of what I have ? It's not actually my computer so I daren't fiddle about with it too much. Mary

Mary: No, you would use the Y A H O O account in addition to the e-mail account you already have. This is just another another account. I have several accounts myself and use them for various reasons. I have one I use for people I share with in cases where sending and recieving e-mail have been a problem, one I use for GC correspondence and another for when I have to give an e-mail account when signing up for something on the internet as many of the sites that require you to leave an e-mail address then turn around and either use it themselves or sell it to internet spammers who then bombard you with spam mail. Using Y A H O O account then sends most of spam mail to this account and leaves my personal e-mail account, that I use for friends and family, a little less cluttered with that annoying spam mail we all get. Judy

Thanks Judy for that advice, I will set up a Yahoo account tonight. Regards Sue................

Sue, Can you post the error message you are getting here? Crista

Hi Judy, I will when it happens again, from what I can remember it says it is from the postmaster, a message comes up in the right hand corner. Sue......................

I had one today from somebody on blueyonder, I was using AOL. I sent a reply and it came back undelivered.

Just to add my twopenn'orth .... Mary emailed me the other day and I clicked 'reply' and sent one back to her, and it was returned to me, but I can't remember the message. I then sent her the same email, but through my 'contacts' address and it went through OK. I couldn't see any difference in the addresses at all, as I checked. Very strange! Janet

Mary and I have had another try. She emailed me, and I tried to automatically 'Reply', but it was returned to me. I then created a new email, using the address in my address book, sent it and it went OK. This is the message I received when my email was bounced back:- (I've deleted the actual email address contained within the message) This message was created automatically by mail delivery software (Exim). A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: (MARY'S EMAIL ADDRESS WAS HERE) SMTP error from remote mailer after end of data: host mail-in.freeserve.com [193.252.22.143]: 550 Error: Message content rejected Has anyone got any ideas about what this problem is all about?

Some ISP's filters percieve auto replys as the same as Spam generated automatically, so reject it. When you e-mail direct it gets through. Not much you can do about that. The ISP 's have to sort it. Bob

Janet - that's normally the message I get if and when mails get returned. It does seem to be hit and miss - one day it gets returned, next day it goes through. Mary Just checked my e mails - nothing from you so far Janet.

Sue, Was this sent from your H otmail account? I have seen some messages returned because of H otmail advertising attached at the bottom. Where there any attachments in your message and what is the subject line? Freeserve could be rejecting it because the subject is similar to some of the viruses going around. Crista