Genealogy Chat

see below

Before Christmas I had a problem viewing trees on the Old Tree Programme. When viewing one particular member's tree I kept getting the 'happy genesreunited error' message. I reported this to GR who referred it to the technical team. They never got back to me, every time I chased I was told to be patient! Needless to say the problem is still there and it's now doing it to trees that I've recently been given access to. At least now it displays the more helpful message 'Error drawing your tree - please contact support' Has anyone else had this problem? How did you resolve it? I'm a bit reluctant to contact GR considering what their last advice was. Thank you for your help. Rachel

What's a Sunday lie-in? My 4 year old got me up at 6.30am! The only days he wants to carry on sleeping is when he has to get up for pre-school. Thanks for the nudge.

Can someone help.......... I'm slipping down.......... To page 2!!!!!! NUDGE!

Surely I can't be the only one with this problem! So I'm giving it a NUDGE! I'm off to lunch now with some friends and will catch up with your responses later. Bye for now! Rachel

I can't believe that I'm the only person with this problem! Oh well, looks like I have to contact GR - hopefully their response will be more constructive this time. Rachel

I have not had this problem, but it is usually painfully slow on this program, I wonder if GR are not really doing anything to maintain it anymore.

I have wondered that too. When someone allows me access to their tree, I like to print it out so that I have a record just in case they remove my access (which has happened). The only place to do this is the old tree programme. I find the tree easier to read once it's all printed and stuck together. I don't like the way the trees are now displayed on here, a segment at a time. It's so difficult to see the whole picture, as I do with my computer software. Rachel

I just tried the old tree program, but got the same message as you. Forgive my ignorance, but I have never used the old tree......what is the advantage of using it? Merry

I use the old tree programme to print off trees, which you cannot do with the new version. Once it is all printed and stuck together it makes more sense then viewing lots of segments.

The old tree programme is much easier to read, the new one is like looking through a keyhole.

You're right Brian it is. It will be a real shame if GR removes this facility. I'll contact them today to see what they say. Rachel

Peeved to say the least, since adding lots of names to my tree I can no longer use the old tree one at all. So I am unable to print off anything. Glad I had FTM as a present last year,( which apparently is now my only option ). The system cannot cope,even with just finding me !!! as you all say- error with drawing your tree normally appears.(so If you have more that a couple of hundred, forget using it for now!) no names come up on mine at all when I have tried to use it . emaillled GR after it was changed to the new tree, said they will look into it, STILL NO JOY! karen

I've had a terrible time finding this thread again... but then if I had been looking in Tips instead orGeneral, I would have found it! Right Rachael, I've had a look at mine which i use all the time and it SEEMS fine. What were you trying to do which would not work? And I'll try that. Deanna X

Hi Deanna Sorry to take a while to get back to you. I've got about 20 trees that I have access to on this site, which I can view OK on the new format. However, when I click on old tree programme on the left hand column, and all of those trees come up, I can only get access to some. The rest I get this error message. I've emailed GR today, I expect support isn't in on Bank Holiday Monday, hopefully I'll get a response sometime this week!

I prefer using the old program too. I am also having a problem viewing other trees that I have access to. I hope that GR will continue to maintain the old program. Can anyone who gets a reply from GR post it on this thread and let us know. Thanks Julie

The Old Tree program is excellent for getting an overview of where everyone fits in as it shows all generations together. It is also the only way of printing off a tree (which is what I like to do when I am revising a section and need a hard copy to scribble on). Just recently I've noticed that a lot of the shared trees which used to be viewable on the old program, now no longer work. I couldn't get at any of them last weekend. Does this mean that GR have started to delete them?

Once I get a response from GR I'll let you know. Rachel

I've had a reply from GR this morning. They suggest that if I want to print my trees I should to family tree at the top of the GR screen next to home, then click on tree viewer. I have tried this however I get a blank screen where the tree should appear. I also get the same when I click on Take Tour. Does this happen to anyone else?

I think you have to have Flash enabled to see the Tree Viewer.