Genealogy Chat

Have you seen MY post? You probably need to follow these instructions: http://support.microsoft(.)com/default.aspx?scid=kb;en-us;823301 Remove the brackets.

Hi Pauline, I will try that but, I have had the same virus AVG for a long time and haven't had this problem before now! I just don't know why this has suddenly happened now. Betty

Hi Betty As I said I had exactly the same problem. Had to hi-lite and paste to get web site. I believe at the time Norton messed up the whole of AOL's mail to. There was a patch you could download from Norton,you might try that. I bought another Virus Software and still had the same problem so I said to heck with it and now keep my fingers crossed. Go into the control panel and select add remove then delete your virus software and see if this helps. You can always re-install

You probably need to follow these instructions: http://support.microsoft(.)com/default.aspx?scid=kb;en-us;823301 Remove the brackets.

Hi Pauline, I only get this if I am sent an website address in an e-mail, before I would just click on it and the website would open no problem. I have also found when GR send hot matches I can't open them either!! I just don't know anything about computers and don't like to tinker about with them because of this. Betty

Hi Betty I had this problem with a new computer,the techs had it for two days and finally did a re-install,anyway it worked out that NORTON software was messing up the e-mail. I had so many problems with this and other virus software that I don't use any now. I just make sure I only open mail from people I know

Hi again Ron, Thanks for staying with me on this but when i go into outlook Express tools, there insn't anything there to delete cookies. As you can see I know nothing about computers!! Betty

A virus scan will not delete cookies (except malicious ones) do like I said and report back. If you mean the website addy below, that's our companies website. Ron www.genealogyprinters*com

Hi Ron, Just run a virus scan last night and since then i can't open anything, I deleted all the cookies that the virus scan came up with last night, so there won't be any now!! What's the website addy you gave me for?? Betty

Go to Tools when you are looking at a website, click on Internet Options, click on Delete Cookies and then on Delete Files, also delete all offline content,shut down your PC, restart and try again. Ron www.genealogyprinters*com

Hi Ausie Trish, can you tell me what a junk mail box is, I have never heard of this nothing like that on my outlook express!! This is not junk mail its a greeting card company I pay annually to send cards to friends for birthdays etc. Betty

Hi again Ron, Yes when I copy and paste it into browser it does come up and open then. When I try to open the e-mail this is the message I get:- The page cannot be displayed The page you are looking for might have been removed or had its name changed. -------------------------------------------------------------------------------- Please try the following: Open the www.jacquielawson.com home page, and then look for links to the information you want. If you typed the page address in the Address bar, make sure that it is spelled correctly. If you still cannot open the page, click the Internet Explorer Search button to look for similar sites. Internet Explorer Betty

Hi Ron, Thanks for your help with this!!! Will just try that and see what happens, it isn't anything to do with GR but when they send me hot tips I can't open the either!! Hold on until I try what you suggested. Betty

If you cut and paste the url into a new browser window does the website load ??? Ron www.genealogyprinters*com

Can anyone tell me why when I receive an e-mail which has a website address included in it, when I click to open it it doesn't open to the website, just says page cannot be displayed?? Betty.