Genealogy Chat

I usually do all PC maintenance about every 6 weeks - cookies, temporary internet files, disk clean, disk scan and defrag. So did cookies, temporary internet files and disk clean okay at the weekend but ScanDisk will not run properly. Always worked before. Now getting a security message coming up on Ancestry - which I did have once before and their solutions was to delete cookies. Have never downloaded IE7 so still running on IE6. At a loss as to what to do about all this. Maureen

Has your e-mail address changed by switching over to broadband ?? Ron www*genealogyprinters*com

Hi Ron, Email address is the same. Maureen

You don't say what AV and Firewall you have. It has been known for some (like McAfee ) to block certain parts of web pages. If you have the hardware router Firewall on (which you should have ) you can turn them both off and then access Ancestry only. Have you tried Scandisk in Safe Mode? Bob

Bob, I hate to admit this but no idea what AV and Firewall if any I have on my computer. Did I hear you scream at reading that !!!! Maureen

Sorry for the delay, the wife has just brought me round with the smelling salts ! You need to have an AV for sure. Are you on XP ? it should have nagged you about it ( unless turned off) Get AVG or Avast (both free) and let them run a scan. Looks like your firewall (router or XP) is turned on. Might not cure the problem but should be done anyway. Bob

Bob, Sorry but took the dogs out for a walk. Smelling salts - oh dear. Running on Windows 98 Second Edition. A lot of things were altered/deleted/added by the IT man on Thursday who told me that it is extremely difficult to instal the Broadband on Windows 98SE and he had only been succesful a couple of times. All earlier software to do with my original BT Internet also got deleted including some Spyware software. The IT man had to reload some bits from the original Windows disk. This was due to me being told to delete some files during the installation process which of course resulted in failure to instal the software. Had no real problems with the computer before or on the previous BT Internet so I am presuming that the problems I have found so far are related to the Broadband installation and the duff info I was given. Maureen

Oh dear just had another problem. Opened up a Word document to copy and paste into and it froze two browser windows. Had to open a another browser window to get back to this site. Not a happy bunny. When I have calmed down a bit BT will be getting a call as I have had enough of this. Maureen

Try re-installing Windows, run the original disk and it will eventually ask you if you want to keep your files and folders, say yes. Ron www*genealogyprinters*com

Ron, Might have to do that. Have now sussed that Firewall etc is included in the BT Broadband package. Just spoke to a man in their IT department and he had never heard of ScanDisk. Well that says it all really doesn't it. BT have decided that I need to alter my security settings - although I have already done that by lowering them by just one setting. If that does not sort out the Ancestry problem then it will cost me £75 to book for their IT section to send someone out to me. Thank you everyone for your input in this matter. Will take a copy of the thread and read through it all again and try out one or two things. Thanks again folks. Maureen

Operating Systems supported by BT Broadband Windows 98SE Windows 2000 Windows XP Windows Me Bob