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Having trouble editing my tree

ProfilePosted byOptionsPost Date

CupCakes

CupCakes Report 7 Aug 2012 09:24

I'm having the same problem on my PC - it has extra tool bars at the top, 2 more than my laptop. Laptop is OK.

I'm not going to adjust it to suit GR they should set the page to suit their customers :-(

I've reported it twice now - has anybody else reported it?

Porkie_Pie

Porkie_Pie Report 6 Aug 2012 18:19

Rose, Members should not have to change their browser just to view or use parts of a single web site

GR need to get this problem sorted

Roy

Rambling

Rambling Report 6 Aug 2012 18:12

Glad it worked ok JBE, albeit very fiddly lol.

Johnnyblueeyes

Johnnyblueeyes Report 6 Aug 2012 18:08

Thanks Porkie Pie & Rambling Rose,
I have managed to edit my tree, I made the changes on the normal % then
change to 50% to see the save button.
JBE.

Rambling

Rambling Report 6 Aug 2012 18:02

Or Use googlechrome, I normally use IE8 which has the problem, but googlechrome doesn't.

Porkie_Pie

Porkie_Pie Report 6 Aug 2012 17:54

I think their is a problem for some members in regard to the sizing of the page that means people cannot see the bottom of a specific section

you need to report your problem to GR
I would also say which browser you are using

But for a short term fix try using your browser zoom level

I have to change mine to lever 75% to see the whole of the tree dashboard box

you can change your zoom level by holding down Ctrl and scrolling your mouse wheel

If you don't use a mouse try Ctrl and the plus/minus +/- keys

Roy

Rambling

Rambling Report 6 Aug 2012 17:52

JBE, you may need to take the zoom down to get to the 'save', if you currently have it at 125% take it down to 100%...or try it at 75%

Add I have to take mine down to 50% lol I can't even read it at all , but I know that it's there :-|

Johnnyblueeyes

Johnnyblueeyes Report 6 Aug 2012 17:40

Thanks Porkie Pie,
Had a look, but I'm having trouble scolling past the notes section so I can't
add a death year then hit the save button.
JBE.

Porkie_Pie

Porkie_Pie Report 6 Aug 2012 17:27

Check the New instruction that GR added to the FAQ under the help tab

it gives new instructions on how to enter/edit your data

http://www.genesreunited.co.uk/help/faqs#FamilyTreeUPDATED

Roy

Johnnyblueeyes

Johnnyblueeyes Report 6 Aug 2012 17:13

Since the new site stated I am having trouble editing my tree.
Can you advise me where i'm going wrong.Thanks
JBE