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Top tip - using the Genes Reunited community

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Site Performance

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ProfilePosted byOptionsPost Date

Joan

Joan Report 23 Oct 2011 11:01

Is anyone, apart from me, still having site performance problems?

InspectorGreenPen

InspectorGreenPen Report 23 Oct 2011 11:04

Not had any particular issues this morning. What problems are you having?

Joy

Joy Report 23 Oct 2011 11:41

Yes, and am reporting them in facebook.

Kuros

Kuros Report 23 Oct 2011 11:48

Yes, I'm still getting an error message on everything I click on. I gave up in disgust yesterday and I can see the same thing happening again today. I'm off to Ancestry.

Annie

InspectorGreenPen

InspectorGreenPen Report 23 Oct 2011 11:56

Suggestion from GR, originally on FB

Please click on this link to reset your cookies - http://www.genesreunited.co.uk/static/ResetCookies.aspx?Tested=Y. You will need to log in again once you have done that but you should be able to navigate and use the site without problems.

Joy

Joy Report 23 Oct 2011 12:07

Did yesterday, IGP.


Some posts from me on facebook today:

Please, GR, close it down and get the site working properly. This morning, just now I was asked to sign in. I nearly couldn't be bothered but then decided I would and a new error message appeared: Error
Login failed - incorrect email address or password

Attempting to change board - had to log in again. That's it for today. Life's too short to waste time on a malfunctioning site.

Janet

Janet Report 23 Oct 2011 12:08

Yes I am still having problems with my tree although the boards seem ok-jl

GlitterBaby

GlitterBaby Report 23 Oct 2011 12:13

Still having problems

Clicking on that link for reset cookies is a waste ot time.

Takes at least 5 attempts to log back into site. And when you do finally get back on site you get the error messages straight away

George_of_Westbury

George_of_Westbury Report 23 Oct 2011 12:31

Why should we have to change our settings to accommodate the failings of GR, i don't have to do it with other sites,( free ones as well) and i am damn well not going to do it for GR.

If it carries on like this i shall not bother to use it.

George

InspectorGreenPen

InspectorGreenPen Report 23 Oct 2011 12:34

You are not being asked to change your settings.

GlitterBaby

GlitterBaby Report 23 Oct 2011 12:55

George

I only tried it as a last resort.

Would not normally do anything suggested by a website when the problem is down to them.

Maureen

George_of_Westbury

George_of_Westbury Report 23 Oct 2011 12:56

IGP

well what does it mean then "by resetting your cookies", is it just the cookie for GR or all them for the sites visited.

I only change/delete cookies on my system as a last resort, knowing that i shall have to sort out all my passwords etc etc to log in again to all the sites i use, or have i got it completely wrong.

George

InspectorGreenPen

InspectorGreenPen Report 23 Oct 2011 13:03

It is only GR Cookies. You will have to log in again, that's all.

George_of_Westbury

George_of_Westbury Report 23 Oct 2011 13:17

IGP

Thank you for your reply, i think i will wait and see before i do anything, im sure things will right themselves as they have in the past.

George

InspectorGreenPen

InspectorGreenPen Report 23 Oct 2011 13:40

George, yes, hopefully it will. I did run the clear and all seems to be working for me, but obviously doesn't prove anything as it could just be coincidence.

GlitterBaby

GlitterBaby Report 23 Oct 2011 13:49

Still getting error messages so really was a waste ot time doing anything about cookies.

Given up

MarieCeleste

MarieCeleste Report 23 Oct 2011 14:02

Several times this morning I've gone to add to a post I'd already made and I was taken to the subscriptions page as I needed to be a member to post on the boards!!

Sally

Sally Report 23 Oct 2011 16:43

problems problems problems

sally w :-S :-S :-S :-S

Joy

Joy Report 23 Oct 2011 20:11

:-|

Chris in Sussex

Chris in Sussex Report 23 Oct 2011 20:17

Dreadful ...Yesterday evening and today!

:-|

Chris