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Top tip - using the Genes Reunited community

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Herrrr site problem

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ProfilePosted byOptionsPost Date

BrummieStu

BrummieStu Report 6 Sep 2011 18:32

i have just found out that people have been opening there trees to me but i have not been notifide in my messages i went to look at my own Yahoo Email account & found over the past week i have had notices of contacts who have given me access to view there tree but nothing on Genes site i looked at my messages but nothing no new messages in the in box telling me contact has given me access has the site changed the way it tells us about access has been given i shell have to look at my yahoo emails every day now ?

Researching:
Shaw - Mcivor - Hardy - Facey - Slingsby - Taylor - Birmingham - Warwickshire - Southam - Yorkshire - Liverton - Moorsholm - Middlesbrough

brummiejan

brummiejan Report 6 Sep 2011 21:33

I've had the same thing but haven't thought to ask why, just deleted emails! Must just be a blip. You could contact Genes and ask I suppose.
Ta-ra a bit!
Brummiejan

Researching:
Myatt, Hanks, Eccleston, Powell, Clungunford, Birmingham

BrummieStu

BrummieStu Report 8 Sep 2011 11:07

i thought i was the only one who was having this problem untill your post
brummiejan its very Annoying as you say it must be a blip on the site but i would of thought the Genes site would tell us of a problem i did look to see if some one else was having this problem i looked at my Yahoo email today to find Genes have given me a reminder that my account is up the 19 of sept but no message again on my messages on Genesreunited i meen come on i do pay for the service i expect to be told of contacts giving me access to there sites & any messages people send me i would say to any one look at the email account you gave when you signed up to genesreunited just in case your having same problem
kind regards Stu :-0

Researching:
Shaw - Mcivor - Hardy - Facey - Slingsby - Taylor - Birmingham - Warwickshire - Southam - Yorkshire - Liverton - Moorsholm - Middlesbrough

InspectorGreenPen

InspectorGreenPen Report 8 Sep 2011 11:42

If you believe there is a problem with em messages re members opening trees then you need to report the full details to the support team and ask them to investigate.

Forward examples of the emails you have received to

[email protected]

On the other issue, I cant recall GR ever sending me a message about sub renewal through the site message system, only by email to my designated email address.

BrummieStu

BrummieStu Report 8 Sep 2011 13:36


InspectorGreenPen
they have sent me reminder about account subs in past on Genes messages

Researching:
Shaw - Mcivor - Hardy - Facey - Slingsby - Taylor - Birmingham - Warwickshire - Southam - Yorkshire - Liverton - Moorsholm - Middlesbrough

ElizabethK

ElizabethK Report 8 Sep 2011 14:16

I had one of those- "........... has opened his tree for you" messages ,checked and my last contact with him was in 2005 !

I also just deleted it.

BrummieStu

BrummieStu Report 8 Sep 2011 14:34

ElizabethK
i can not make out what you are saying did you post on the wrong subject by mistake ?

Researching:
Shaw - Mcivor - Hardy - Facey - Slingsby - Taylor - Birmingham - Warwickshire - Southam - Yorkshire - Liverton - Moorsholm - Middlesbrough