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Genes site maintenance

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ProfilePosted byOptionsPost Date

Lyho47

Lyho47 Report 14 Jun 2011 09:34

Over the past two days I've been having difficulty getting onto to the site. There's a message saying site undergoing necessary maintenance. I get in through clicking on personal email messages though. Is anyone else experiencing this difficulty?

brummiejan

brummiejan Report 14 Jun 2011 09:37

Me too, on & off.
Jan

Researching:
Myatt, Hanks, Eccleston, Powell, Clungunford, Birmingham

Lyho47

Lyho47 Report 14 Jun 2011 09:46

Thanks Jan,
As they say, a problem shared is a problem halved.

Thomas

Thomas Report 14 Jun 2011 10:36

Me too, ever since Sunday lunchtime.
I'm getting the "essential maintenance" error message when I try to access my tree either via 'Go To My tree' on the Home page, or via the Family Tree tab.
But I discovered I can reach my tree via the Hot Matches tab. Not ideal but it's a way in.

Just received a response from the GR Support Team saying: Your registration appears to be working correctly now" and telling me how to alter my personal details. But that's not the issue, and nothing has changed anyway.

.

Treehunter

Treehunter Report 14 Jun 2011 11:24

Yes me to i think alot of us are having some problem

Hope its sorted soon driving me nuts

Hazelx

Researching:
Farran, Gurr, Hills, Parker, Priddy, Davies, Pearce, Dixon, White, Dolley, Suckling, Hyde, Hammond, Wootten, Undershell,Tremewen and many more

Gai

Gai Report 14 Jun 2011 11:52

The following have been posted by GR:


The recent problems have been caused by a migration to new servers. As you can tell, we are still ironing out some of the issues.
Please contact support on [email protected] regarding compensation.

Gai

Researching:
Moreman's of Mangotsfield, Matchett's of Ireland & Essex, Craddock's of Scotland & Manchester

Treehunter

Treehunter Report 14 Jun 2011 11:59

I sent them a email this morning not heard anything back yet.

Researching:
Farran, Gurr, Hills, Parker, Priddy, Davies, Pearce, Dixon, White, Dolley, Suckling, Hyde, Hammond, Wootten, Undershell,Tremewen and many more

Gai

Gai Report 14 Jun 2011 12:06

Treehunter,

Looks like your next email will be for compensation. Will be interesting to see what the response is and how long it takes.

Gai

Researching:
Moreman's of Mangotsfield, Matchett's of Ireland & Essex, Craddock's of Scotland & Manchester

Susan

Susan Report 14 Jun 2011 12:13

Hi Everyone

I also think the whole site is very slow to load and add to compaired to my searching of other sites

If something is not broken why try to fix it ?

Just leave it alone !! PLEASE !!. :-( :-S

Suex

Researching:
Haycock ...London and Gloucestershire , Walters... South Wales and Gloucestershire , Lewis... South Wales , French ...Nottingham and Essex.

Janet

Janet Report 14 Jun 2011 12:43

I'm having to sign in every time and now I can't open the 1901 census but all the others work ok.-jl

Researching:
Mellors of Fulstone- Haighs of Fulstone- Haighs of Horbury -Fowlers of Sheffield -Ashton/Acomb of Keighley-Broadheads of Mearhouse-Nixons of Bradfield- Hopwood of Dewsbury and Elland-Procter/Proctors of Malham

Lyho47

Lyho47 Report 14 Jun 2011 13:03

Thanks to all who have responded. Just needed the reassurance that I wasn't alone-clearly not! Like you, PigletsPal and Janet, I too am constantly having to sign in. No danger of me forgetting my password now.

Treehunter

Treehunter Report 14 Jun 2011 14:15

I havent heard back from them yet. I also have to keep signing in as well, and have to wait so long to get onto next page or dont let me at all.

Hazelx

Researching:
Farran, Gurr, Hills, Parker, Priddy, Davies, Pearce, Dixon, White, Dolley, Suckling, Hyde, Hammond, Wootten, Undershell,Tremewen and many more