Genealogy Chat
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Uploaded gedcom, and now cannot access tree
Profile | Posted by | Options | Post Date |
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Mark | Report | 2 Sep 2010 21:32 |
Hi there, |
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InspectorGreenPen | Report | 3 Sep 2010 07:23 |
It does sound as though your internet connection is a bit slow. These messages are typical of the site timing out because it is unable to maintain contact with your PC |
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Eddieisagrandad | Report | 3 Sep 2010 09:16 |
You won't be able to access your tree until GR have processed your new gedcom file. This is usually done within 24 hours or so. |
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InspectorGreenPen | Report | 3 Sep 2010 09:29 |
Last few times I have uploaded a gedcom it was completed in minutes. GR send you an em to say it is done. |
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Mark | Report | 3 Sep 2010 23:51 |
Many thanks for your replies. This morning, I could not log in at all as my user name and password were no longer recognised, even though the password reminder sent me my details. I e-mailed support and, to my surprise, the problem was fixed promptly - I understand it was a technical issue at their end. |
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Joy | Report | 4 Sep 2010 14:57 |
There have been quite a few technical issues lately, so I was advised, and that the technical department had a lot to sort out. |