Genealogy Chat

hello all i have had a moan on here before

since gr (imptoved) the site ican,tuse the box to put another name in to use the drop down to use search it

works on other trees i have done svery thing gr asked they implyit,s my fault but it didn,t happen before

extremly fed up sally

Anne

You're not on your own as i still have the same problem

I have also been getting a message for a couple of weeks now that the website is not available. I have only been able to access it by asking "Why can I not open GR?"

OMD's ...I doubt it.....people have probably deleted their own posts

Hi

They must have read this thread to delete some of the messages, but they still haven't done anything about it ...............

I have access to other people's tree's and when in their tree I key in the name of the person we have corresponded about and get the following message:

'Sorry, there was a problem connecting to the Genes Reunited site'

Now I may be thick but how can there be a problem, when I am already in it.

grrrrr ........................................... at the moment I feel as though I am paying for a facility that I am not able to use............ as this has been going on since at least the beginning of April which is 2 whole months

Regards

Half Pint

Thanks MGHS

That just goes to show that they didn't read this thread...As i know why i can't see my tree & it the same reason as to why i couldn't see it the last time GR made changes.

Ok guys, here's a curveball for you...
I got a tree invite and being stubborn clicked on it anyway, ...and it worked! So then I noticed that their tree is on the gr.COM.AU site as they live down under. I then bungled my way into my tree from the drop down box on that page and I can see it. And I don't have any aussie relatives at all.
So why can I only see trees hosted on the Australian website ????, and nothing on the .CO.UK one ????

Peter

Like i have said it's NOT the 1st time it's happened to me so i know where my problem lies
& i have already stated GR need to sort it

What Heidi has wrong is totally different to what Me & Ellan have wrong

It's got nothing to do with whether im using firefox or not..i know why it's not working for me like i have stated this isn't the 1st time it's happened & it to do with the characters i have at the side of my name

Hiya Brinsley
Yes a new page opens, and it only shows that error message of 4 lines. I don't see anything else at all.
I am using avast for internet security, if that may make a difference? Wonder what the other guys are using?

Can I ask again What exactly is happening now when you try and open your trees?

Does a new page open? Are you seeing the messages about sprouting roots? Do you see a green page appear?

If the answer to these questions is no, then clearing internet history etc is unlikely to help you as the problem probably lies elsewhere.

There has been mention of the following error message

"Site Error
Your request can not be processed at the moment.
Please try again later
Check the FAQ section Return to the home page "

The last line tends to indicate that it is a GR generated message, in which case they should be able to explain the circumstances in which this message is created.

Can I ask if anyone getting the error message is using a Firewall?

Hi Half, yes I thought it was only me too. So I'm feeling better now that others are affected too.
Here's hoping it's fixed soon....

I have just added a new topic with more or less the same problem. I first reported the problem to genes on the 4th April so they are aware of it ..........

I was beginning to believe it was my computer but it obviously isn't. Hopefully genes are still monitoring this board and take notice.......

Hiya Ellan and others
Yes that's the same error message I get when I click on my tree, any one else's trees. And yes they do have ticks next to them on my contacts.
I did remove the squiggles from my name yesterday.
Managed to log it eventually with GR and they said download latest flash player, delete internet history and allow popups.
DID ALL THAT AND IT STILL DOESN'T WORK!!!
Want to cry now.
(MGHS - thanks for contacting GR for us.)

Ellan...it won't let you change it you have to wait for GR to change it.

Don't worry about the someone else have that registration it's still you.

Same happened to me, now how manys others on here have you seen looking like this წ.Julie.წ lol

Thanks MGHS, much appreciated.
:-))

This is all I get if I try to alter my details in MY Account


Error!
There is already a registration under this email and password

Great, it won't let me change anything in my account! It would appear I am effectively locked out.

MGHS

It still don't work trust me i have tried everything.. this happen before when GR made changes to the site but at that time i also couldn't use the search trees....So had to get intouch with them & they sorted it.

This time it's only my tree i can't see & seeing that i have my tree on my FTM im not overly worried

Oh, sorry Julie, I managed to miss that, thanks.
Thank you MGHS I will try that,
;o))

Ellan

I did explain why me & you have this problem on another thread

It cos we have characters next to our name in where we put our personnal details in our Accounts