Genealogy Chat

Thanks fudge.

There isn't anything wrong with my laptop as far as I know it was just I was trying to load a Family Tree genealogy disc I bought and it wouldn't load, there was a help e-mail address on the cover of the disc to contact them if you had any problems, I did and this was the reply I got from them in an e-mail.

Not sure which ARROW key you use to highlite it?

Betty

sorry Betty meant to say up and down arrow keys to select, then enter. gill

Hi Betty, i have had to do this before,found it didn,t work. So i chose the START WITH LAST KNOWN
CONFIGURATION THAT WORKED, and then things were ok.

I have been told to try and start my computer in safe mode as a disc isn't running when it should, I have been given the following instuctions below. Is this safe and is it difficult to do, so how do I highlite the area requested?

Please try the following method to get into Safe Mode:-



Restart the PC. As soon as it turns on, immediately press the F8 key as fast as you can repeatedly (do not hold it down).



You should come to a menu where one of the options will say 'Windows Safe Mode'. Highlight this option using the arrow keys and press ENTER.



Press ENTER again if necessary on the next screen. Wait for Windows to load up in Safe Mode and try re-installing again.



Once installation is complete, restart the PC and Windows should load as normal.

Betty