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Problems viewing images Ancestry(Updated)

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ProfilePosted byOptionsPost Date

BatMansDaughter

BatMansDaughter Report 28 Jul 2008 23:16

Hi Jenny/Carol,

I've been having a play, with no avail AAARRGGGHHHH!!!!

I wonder what will happen after midnight, will it let us see or will we turn into pumpkins!!

So annoying, why are we paying for something we can't fully use. A petition, put my name down.

Dee

Mommylonglegs

Mommylonglegs Report 28 Jul 2008 22:48

Hi Carol, when you refer to 'Cache' is it the same as when you delete downloaded files, as in Tools>Internet Options> Delete files etc?

I thought that and keep clearing them. But still no help.

Jenny

Mommylonglegs

Mommylonglegs Report 28 Jul 2008 22:32

I am actually thinking of starting a new thread and getting a 'Petition' up.

What do you think?

Jenny

BatMansDaughter

BatMansDaughter Report 28 Jul 2008 22:27

Hi Jenny,

SNAP!!!! What a pain it is!! I also had the thought of them limiting us, correct me if I'm wrong but haven't they just upped the monthly cost aswell.

There I am just in the swing of things and down she goes, I was starting to take it personally, I'll also email them with the same concerns and hopefully if we could get more to do so they may pull their finger out of "you know where!!!"

Dee

Mommylonglegs

Mommylonglegs Report 28 Jul 2008 22:07

I know quite a few of us have been having problems for quite sometime with Ancestry and images not downloading. Sometimes it works perfectly, but on most days after viewing so many they will no longer download.
I also noted some of the suggestions and answers members have had from Ancestry. Active X controls are the main thing Ancestry keep on telling us to check.
I have checked mine and all are enabled.

I am now begining to think that Ancestry are purposely limiting us to how many images we view. I usually use Ancestry.co.uk
When I could no longer view images I went onto Ancestry.com and Bingo I could view again, but after a while I couldn't.

I have emailed them, and hope to hear from them in the next few days.

I would appreciate any views on this.

Jenny