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Ancestry website - not responding

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ProfilePosted byOptionsPost Date

Iain001

Iain001 Report 28 May 2008 11:55

I still get the problem and that is with Norton Confidential Browser Helper Object disabled, not as bad admittedly but still occurs often when at a point in a search that you really cannot leave.
This is awful. Just sent them another message complaining and informing them that I pay monthly and will have no choice but to close my account if this continues.
Didnt get a reply last time ( a few weeks ago), let's see if I get one this time.

joy

joy Report 28 May 2008 14:13

Hi everybody again,

I sent my last email complaint directly to their page which asks for 'Feedback' regarding their new service. I don't know if its just coincidence but I don't have any problems at the moment. Fingers crosssed and all that !!

Everybody should complain strongly to that and threaten to pull out, maybe they might take notice !!

Chellie

Chellie Report 30 May 2008 10:11

Just tried to complain to Ancestry - the website froze halfway through!!

This is getting really annoying, if it doesn't sort itself out soon I'll have to start doing useful things on my days off like tidying and ironing and that will never do! :-)

Iain001

Iain001 Report 30 May 2008 14:33

still waiting for a reply to my first complaint several weeks ago let alone my more serious complaint on 28th.
I wonder if they will ever reply

InspectorGreenPen

InspectorGreenPen Report 30 May 2008 18:23

*

h0tp0t1

h0tp0t1 Report 31 May 2008 00:39

They sent me an ad today, an invitation to join type ad. I replied to it saying I wanted to join but wouldn't until they sort out their conflict issues. Not hold ing my breath for a reply ... lol {:o)

Patricia

Patricia Report 31 May 2008 01:50

CAN ANYONE TELL ME WHAT THE GOING RATE IS FOR FOR 6MTH - 12MTHS SUBSCRIPTION I PAID £9 95 for 6MTHS YET I AM HEARING PEOPLE PAYING ALSORTS OF DIFFERENT CHARGES.
I AM SICK OF LOSING CREDITS BECAUSE THE IMAGES ARE NOT APPEARING SPECIALLY ON THE EXTRA 5 CREDIT LOOKUPS
PAT

jen yorkshire

jen yorkshire Report 2 Jun 2008 13:15

im having probs too. so here is ancestrys free phone num. i just rang them but she said no techs on until abt 3pm our time.be worth giving them a call.
08004049723

jen yorkshire

jen yorkshire Report 2 Jun 2008 15:15

just rung ancestry and they have walked me through "the fix"
click tools in ie-then - manage add ons - enable/disable add ons-look for norton confidential.. bottom left click disable then ok. its worked fine for me, but poss only a norton conflict which she said they are working on.

InspectorGreenPen

InspectorGreenPen Report 3 Jun 2008 08:38

n

Chellie

Chellie Report 4 Jun 2008 18:31

Hello!

I got a reply for Ancestry today telling me to disable Norton Confidential (throught the tools menu - manage add-ons). I've tried it and it works, no more freezing! Just need to hassle Norton now as its not really safe to keep disabling it every time I want to access Ancestry.

Michelle

InspectorGreenPen

InspectorGreenPen Report 24 Jun 2008 05:55

n

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