Can anyone help me with Ancestry?

Profile	Posted by	Options	Post Date
Member Since: December 2002 Posts: 146 Send Message	David	Report	8 May 2008 11:16
	Does anyone have an email address for Help or Customer Services for the Ancestry site? I can't contact them through the web site because it keeps 'hanging' / 'not responding'. I haven't been able to use the site for weeks now because of this problem. I've tried using a friend's computer and the same thing happens, so I don't think it's my computer misbehaving!! Thank you Christel
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	8 May 2008 11:18
	0800 404 9723 (free phone). Our available hours are Monday through Friday from 09:00 GMT to 19:00 GMT, and Saturday from 09:00 GMT to 17:00 GMT; we are closed on Sundays.
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: December 2002 Posts: 146 Send Message	David	Report	8 May 2008 11:32
	Glitter Baby, thank you SO much!!! Christel
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	8 May 2008 11:32
	Hope you get it sorted. Maureen
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: December 2002 Posts: 146 Send Message	David	Report	8 May 2008 12:33
	Hello again Maureen I tried that number and got the message that "The service you requested is unavailable from your calling area sdn98" Any other ideas please!! Christel
Member Since: August 2007 Posts: 13,276 Send Message	Lindsey*	Report	8 May 2008 12:42
	I managed to get into Ancestry to report problems that many of us are experiencing , and we all have different servers so that cant be the cause.. Awaiting a reply ! Lots of freezing and blank images.....
	Researching: For better results please give all the details ,name, date place as you can {pictures by me }
Member Since: July 2004 Posts: 33,475 Send Message	GlitterBaby	Report	8 May 2008 12:54
	Australia 1 800 251 838 (toll free) Monday - Friday : 9:00 am - 4:00 pm AEST Saturday - Sunday : Closed New Zealand 0800 442 100 (toll free) Monday - Friday : 11:00 am - 6:00 pm NZT Saturday - Sunday : Closed Canada 1800 958 9073 (toll free) Monday - Friday : 9:00 am - 6:00 pm EST Saturday - Sunday : Closed Germany 0800 180 7090 (toll free) Monday - Friday : 9:00 am - 17:00 pm CET Saturday - Sunday : Closed Italy 0800 270 240 (toll free) Monday - Friday : 9:00 am - 17:00 pm CET Saturday - Sunday : Closed Great Britain & Northern Ireland 0800 404 9723 (toll free) Monday - Friday : 9:00 am - 7:00 pm GMT Saturday : 9:00 am - 5:00 pm GMT Sunday : Closed United States (Contiguous 48 states, Alaska, Hawaii) 1-800-ANCESTRY (262-3787) (toll free) Monday - Friday : 10:00 am - 6:00 pm EST Saturday - Sunday : Closed Other Locations Country code for the United States + 801-494-8595 Monday - Friday : 10:00 am - 6:00 pm EST Saturday - Sunday : Closed These are the phone numbers listed on Ancestry
	Researching: PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.
Member Since: December 2002 Posts: 146 Send Message	David	Report	8 May 2008 14:30
	Maureen, thanks for all your trouble, I am in the UK and have double and triple checked that I'm dialling the right number. No luck. I simply don't know what to do :(

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