Genealogy Chat

Thanks Bet, I missed that.

My membership ran out last weekend.I emailed genes and didn't grt a response so just sent a cheque off.They didn't say to me I could get 3 months free membership,didn't reply at all and I've been a fee-paying member for 5 years.This must be happening some time in the future.

oops-showing my age-should have said 13.11 today!!
Bet

Peter has an explanation on his thread"Ancestry will not accept Maestro Card"
about 1.11 today
Bet

Can the next person to phone ask why they won't take debit cards?

This really annoys me - I'm against credit cards on principle, and I don't want to be browbeaten into getting one.

I've already switched from Hertz rentals to another company for the same reason.

I can't see the logic to it - a debit card is just as safe for them as a credit card, isn't it?

I used to have a pre-paid credit card which I would think is the safest type to use on the Internet, but hardly any sites will accept it (including the GRO).

Maestro is just an updated Switch card. I spoke to QVC yesterday because their web site didn't have Maestro as an option to pay, and their customer services told me to use the Switch option.

Of course, this doesn't help if Ancestry won't take Switch either.

Anyone would think they didn't want our business!

I think I should apply for a Maestro card!

Interesting use of the word "mutually". In theory you could veto any suggestion they make and string out the free membership for ages!!!

Now, where do I apply for that Maestro card ?!?? ;-)

I opened a thread on this subject yesterday. Also spoke to Ancestry and posted this response.

I have just had a lengthy conversation with Ancestry. Firstly it took them 10 mins 41 secs to take my call. They confirm to me that the only forms of payment they Accept at this moment is American Express, Visa and Mastercard.
They will NOT accept - Cheques, Bankers Drafts, Postal Orders, Cash via Courier, Debit Cards or direct debit !
They say they are looking at a alternative method of payment and in the meantime have agreed this and I will put this in another paragraph.

"If your Membership is due for renewal and you are unable to pay via the accepted method of payment, please contact Ancestry on 0800 404 9723 and they will arrange free membership until such a time that mutually acceptable forms of payment can be agreed"

Hi david
thanks for the info , i got kicked off yesterday, had a whinge at my hubby this morning about it and he has paid for it now off his card a full year as well when i was paying monthly. What a loving Hubby.
Tracy

Blimey, I shall quickly tell them I use Maestro then!

I've just spoken to a very nice lady at Ancestry, who says that all customers have, or are in the process of being contacted.
They are trying to organise some other way that the UK based customers can pay for their membership, but in the meantime they are offering a 3 month free service to those whose membership is due for renewal now, to tide them over, until another payment method can be established.
What a nuisance this is - oh well, time to try and hassle Maestro now.
Best regards and have a good weekend.
Karen Watcham.