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ancestry.com

ProfilePosted byOptionsPost Date

RutlandBelle

RutlandBelle Report 28 Feb 2008 18:23

Well I'm glad it's just not me. I thought I was going mad when the details come up and it's all the same name. Never had this before. Just had a complete re-install on my computer so thought we had done something wrong

Jennifer

Heather

Heather Report 28 Feb 2008 18:14

Dont know Michelle, but they told me they had a back log of a weeks emails to answer so Id have thought that should indicate something to them (they hadnt replied to 3 I sent).

Ive cleared all my temp files and cookies yet again and for one glorious hour I could get in but now its gone again. I cant see it can be my end because I wouldnt be able to access it at all would I. I am getting very fed up with it.

***Michelle***

***Michelle*** Report 28 Feb 2008 17:02

Hi Heather its Michelle(Census Lookups)i have had the same prob today and yesterday on 2 1851 records.The details of the person are correct then below are a list of names all the same!unrelated to the person i am looking up!
Never had this prob before although Ancestry has been playing up a bit recently census images sometimes not loading and problems with connection sometime.It does seen wrong that we pay a monthly fee to a huge company that really should have this sorted out by now.
Are there many people this is happening too?

Michelle

lady jane

lady jane Report 28 Feb 2008 16:53

Ive found that all my household on each record have the same name and not always the name that I have wanted

Heather

Heather Report 28 Feb 2008 15:00

Ive just rung the techis again. They said it must be a security issue on my puter stopping the page load. I cant see how but Ive taken off ad blocker, pop up blocker, spy bot, even avg and still it wont load.

Has anyone got any ideas please

Heather

Heather Report 28 Feb 2008 14:07

No James, I spoke to a second tech person yesterday. He said he believed one of the servers had been a problem but it was now fixed. He said may be my puter was logging into the "bad" pages. Cant see that myself as Ive cleared all temp files and cookies but ...............So "Mike" says Ill send you an email right now telling you how to overcome the problem. I hang up, go to the email and guess what James, its a link to ancestry.co.uk which, as you know, I cant access SCREAMMMMMMMMMMMM

Oh and I said they hadnt replied to my 3 mails and he said they had a weeks baglog of emails to answer.

Joanie

Joanie Report 28 Feb 2008 10:54

yes i have tried to get on for the last 40 mins..no luck.....
Joanie

Diane

Diane Report 28 Feb 2008 10:43

Me too Christine feels like I have lost my right arm.

I will do Heather.


Libby

Heather

Heather Report 28 Feb 2008 10:42

Libby Ive had probs for a week, do contact them as if we all keep complaining may be they will sort it out.

ChristineinPortugal

ChristineinPortugal Report 28 Feb 2008 10:42

It's still giving out weird household members for the 1851, hope you manage to get back in eventually.

Christine

Diane

Diane Report 28 Feb 2008 10:39

Yes that is what I am getting, I know it was playing up abit yesterday giving weird info out.

I'll keep on trying.

Thanks

Libby

Julie

Julie Report 28 Feb 2008 10:38

Libby

im on .co.uk & have no problems

ChristineinPortugal

ChristineinPortugal Report 28 Feb 2008 10:37

I had problems with both the UK and Com sites on Tuesday for about 6 hrs, just kept getting page cannot be displayed but then it was ok again, strange isn't it?

Christine

Diane

Diane Report 28 Feb 2008 10:30

Is anyone having difficulty getting on ancestry today? I can't seem to get on there.

Libby